This was an experience iand adventure that I was quite nervous about at first, and I was quickly set to ease when the car picked me up, fairly close by the pick up location. The car avoided fire, hydrants and pedestrians and parked in the safest possible location. It gave me detailed directions on my phone. What to do how to get inside the vehicle. I was greeted by my name, which was a very nice touch. I enjoyed the detailed screen that showed the route the other cars close by and what to expect that. My instructor, Kevin was very professional and proficient , and knowledgeable and explained everything to me. made the experience even better. He was very knowledgeable and was Able to answer all my questions. At the final destination, it dropped us back off exactly at the entrance where I was wanting to be with a very short walk. The overall experience was exceptionally amazing, and I am looking forward to using this in my area as often as I can. This experience took all the stresses of the crazy drivers around me off of my shoulder and took it all on itself and handled it more professional than some humans that I know I had unfortunate pleasure of driving with on the road, but this experience by far was exceptionally amazing..

Riding in a Waymo is a much safer and much more relaxing experience than taking a Lyft or an Uber. No one in the car but you and your friends. Put on your own music, watch a tv show, or get some work done on your laptop. No awkward conversations, no worrying about the driver’s ability or the car’s road worthiness. I am looking forward to the day when they go everywhere so I don’t have to own a car anymore. Until then, I’ll enjoy it within their service areas and be grateful for the privilege. It’s human nature to fear what we don’t understand, but Waymo’s safety record speaks for itself. As someone who has taken hundreds of Uber and Lyft rides and logged hundreds of thousands of hours driving myself around, I’ve had my share of creepy/scary experiences. I’m convinced that taking as many humans as possible out of the equation is the only answer for making the roads truly safe, and Waymo’s state-of-the-art LiDAR technology coupled with their excellent, stable software tuned over almost two decades makes it far safer and more knowledgeable than even the most competent human. Avoid it at your own peril — again, statistically you’re actually taking far more of a risk on the road in any OTHER car!

I've tried several ride sharing applications, this one has the best user interface. It's responsive, easy to navigate, and stylish with just enough images and the right amount of text. The buttons on the bottom of the application are not only responsive but easy to understand with both a visual pictures and text below it. You only need the first two buttons "my trip" and "my car" the first to set your pick up and drop off location and to sync your music service app so you can jam on the way there. The second "my car" to set settings for your trip. Do you want AC? How cold and at what speed? You can even dive into the audio settings and add some bass to your music! I thought that part was pretty cool. The other buttons "feedback" and "support". Are there to reach out to Waymo just in case which was reassuring. The final button "account" is to setup payment, input promo codes and view your ride history + set standard preferences for future pick ups. This review is strictly based on the application. Despite having a little hiccup during my ride I still rate this app a well deserved 5 stars.

The customer service was great. I appreciated that somebody’s there on standby at all times that makes the customer feel safer.I’m also grateful that the support person sent me an email to request a collaboration with peeps going to Burning Man. Feel free to come to the event tomorrow. I’ll send you the info so you can come, but I’ll do it after you respond to this email or if you tell me you’re interested!Other commentsWould we please be able to fix the light above the backseat can turn off when there isn’t a child there or the other factors do not apply. The Waymo Support person and/or I did mention that it may have came on when the Waymo Support was called.Also note: we did not end the trip at 50 Oak Street because there was a vehicle (unknown to me) that was having difficulties moving, so we went over in a different direction, and I went by them not realizing that I could actually hit the pull over and stop to help them. I think the support person was concerned because she thought I opened the door when I actually opened the window. When I told her, she understood, and later on she dropped me off down the street, so I walked to 50 Oak. I will say this, I do thank you because I noticed that you added a promotional discount to my ride! Thank you again!I hope to hear from you soon. I’ll order another ride in a second, lol. Sincerely,Jessica Pessecow