Made just a little easier with the ease of use of the app. Only thing that would have helped a little more was an actual person to talk with.

No choice to remain signed in or to use the native security of the device (like a face scan) Fonts are all over the place for size, weight, color Many elements are not fully responsive on smaller phones Unclear how or if this content relates to the web portal Docs submitted via app (and receipt confirmed by email) seem un-viewable to the operators on the phone and continue to trigger notifications re:missing documentation In a time when there are plenty of skilled designers and developers to choose from it seems like the NY state of health team choose the cheapest A shame is not federal and potential target for DOGE

I downloaded the app so I can send my documents filled out everything and still can’t do anything past the pick documents and it’s annoying so I spent over 30 minutes on the phone just to get nowhere and told the app is working fine so I uninstalled it twice and reinstalled it and it’s doing the same thing and I need this done now not in 7-10 days and then another 7-10 days

Everytime I try to open this app. It tells me oops something went wrong wrong. Try back again later I have never been able to open this app. I have downloaded it. I have canceled. It tried to download it again. It’s still will not open. It refuses to open or operate at all. I am on an iPhone. My software is updated. The iOS is updated there. There’s no reason why this shouldn’t open.