I’m a bit shocked to see the most recent reviews as negative. I did Ro April through today. I lost 47 lbs and met my goal weight. The team was super response (truly a reply within a few hours) and my medication always arrived quickly. Don’t hesitate to get the vials. It was super easy to use. My only feedback is I wish they offered better guidance around off-boarding once you’ve met your goal weight. Even when I canceled my membership there wasn’t even an option to share that I am canceling because “we did it!” I would have honestly kept my membership if had a robust weight MAINTENANCE plan once we reach our goal weight.Overall I’m so thankful for my Ro journey. I’ve tried everything to lose weight and this actually worked!

I started the Ro body program over a month ago. The process took a long time to get started but they did warn me about that so I understood. But now I am on my 5th week and my insurance plan changed so I warned them multiple times via the chat, email AND the phone. Every single person I've talked to is on a completely different page. I finally ended up calling and the woman was like "oh it looks like your insurance update was never properly communicated"......after I sent it multiple times and told them multiple times.....now, they keep telling me "they're looking for a different pharmacy with the medication in stock" I keep telling them that I'm pretty sure they need to restart the authorization process since I got new insurance and NO ONE is listening. It's almost like I'm talking to a computer. Every single person I've talked to has said something completely different. I'm unsure when/if I'll ever get the medication again and now since they won't listen to me, it will be a lot farther out than I had anticipated and I'll have to start completely over on the dosage. Also, they claim they get back to you within 24-48 hours and shut off their phones so you can only email or chat and then they ignore you. I have NO idea when my issue will ever get resolved and honestly it's VERY frustrating.

I was so excited when I found out about Ro and the weight loss program they have. They made it easy to get PAs and get my initial medication arranged. It all pretty much went down hill from there. The app is suuuuper clunky. It asks you to log doses and do checkins on your Home Screen only to give you errors that it’s “too early” since your last shot to do them- well then don’t prompt me to. It also doesn’t let you change any of the information you’ve entered, so for one of my weight logs I hit an 8 instead of a 7 for a number and wouldn’t let me change it, so it looks like I randomly gained 10 lbs one week.They are SLOW to respond to messages and when they do they are so clearly a canned message response it’s infuriating. It misses half of what you asked about or includes multiple things you didn’t ask about at all.For $145/month, not including the medication, I expect a lot better. Would recommend Zepbound in a heartbeat, but safe yourself some frustration and get it somewhere else.

I joined Ro as many of us have to look at the weight loss shots. I got prescribed a low dose of zepbound and took my first dose and HATED how it made me feel. I felt more depressed, I had 0 appetite and couldn’t eat for 2 days and was nauseous as could be. I cancelled my subscription after 1 week because I just couldn’t live with those side effects. When cancelling my subscription it asked if I was having any side effects and I selected “nauseau and decreased appetite”. Well somehow they decided that that meant I wanted to kill myself and called the police department to do a welfare check because I was going to “cut myself”…..I never said anything about wanting to harm myself. I felt more depressed but I was coping and not at that state of depression. The police department showed up here and woke me up from a dead sleep to make sure I was okay. Thank you to the boys in blue for doing your job, but Ro really dropped the ball on this one. I have never been so disgusted with a company in my life. Sending the cops because someone doesn’t like the side effects? Making up ways I’m going to harm myself? Disgusting.