I usually like British Air (actually love it) but not this trip. I could have chosen my seat before 24hrs before flight if I wanted to pay for it ( didn’t tell me how much).I chose to wait but even though I had done VeriFLy, had a “Pass” on the BA site and ticked all the boxes I could not confirm my flight. This was with multiple attempts throughout the 24 hrs before. So no seat assignment/choice and continuing message that they were sorry and maybe it was due to inability to confirm my health status. However they already had everything since the had everything according to the site Pass. Tried chat mode and it was useless and kept ending while I waited to speak to a representative. Tried the Ai but no help. Tried Twitter with no response. As I approached the airport (LHR) I was magically allowed to check in and wonder if wonders was assigned a middle seat. Back of the plane. Not able to change seating online. Was only a few seats anyway because apparently another flight was canceled so everyone filled this flight! So now here I am at the gate at 10:06 for a plane that was supposed to board at 9:25am. Nothing happening and no announcement. The only, thus far, shining moment was tagging my bag (Please ask for assistance kiosk) where the assistant asked if I really wanted the middle seat and was able to get me an aisle seat. Of course, not on the plane yet but I am at the gate!

I booked my flight through American Airlines. Everything was going swell until I had to check in. On my American Airlines app it said check in, but it just led to an error and went to a page saying BA was busy and thanks for waiting. It never loaded so I thought I’d try it on my computer, I did this and was getting through the steps when it said that a copy of my passport must be uploaded prior to boarding and I could do that via iPhone. I couldn’t remember if I did this so I completed the check in on the website on my computer and went to my phone to download the BA app. I figured I would need an account for the app so I made one. I then tried to add my booking to my new account but it said it couldn’t find the booking. At this point I was already frustrated and getting more frustrated. This had a different reference number than my initial reference number on AA. I then tried using this reference number but it still couldn’t find the booking. I then logged out of my account and tried to enter the reference number without an account and that worked. Luckily I was able to get my boarding pass after a good 45 minutes of scratching my head wondering why it couldn’t find my booking on the account I created but I guess since I initially did it as a guest/no account it wouldn’t transfer it over. I can admit I went about this is a strange way so I won’t give it 1 star (giving 3 stars because in the end it was functional but frustrating). I just wish it would’ve given my a more apt/descriptive error when trying to add this booking to the account I created like “booking already checked in on another account” or something. Just had to get this off my chest as it really stressed me out as this is my first time traveling internationally. Hope you have a good day!

Lost my bags for 3+ days. Had to end up going back to the airport to pick it up myself as they were not competent enough to get my bag from The Dublin Airport to our hotel in Dublin and we were leaving for Ennis the next day. Also had to cancel our first train because of this although I had been “guaranteed” my bag would arrive by the time we left for Ennis. Don’t even try calling them, if they do actually pick up the phone they will give you the run around, will speak broken English and are not helpful whatsoever. Talked to at least 3/4 different agents over the phone, each would give different answers each time then give you phone numbers to reach out to that I would call and it would say “this line is out of service”. Literally got nowhere after trying to call for hours on multiple different days. In addition to that, multiple flights have been delayed and when I went to submit a compensation form as for the clothes I had to buy (again didn’t get my bag for 3+ days) I spent 25 minutes filling that all out (adding receipts, descriptions, flight info, baggage claim info, bank account info, etc.) only to get a “sorry your claim has not been submitted due to technical issues”. Seems pretty convenient not to have your compensation page work. Refreshed the page and it just sent me right back to the beginning with none of my information saved. Absolute joke and I will do everything in my power never to fly this airline again.

The check in process was absolutely dreadful. I received an email a few days ago to input required info for travel to the US, which I did. Then when checking in today, it asked me for that info (the address) again. Then, it asked for date of birth again (it had put it in before too). Then, when I was almost done, it told me that to change seats I would need to use the “previous online check-in”. That was both confusing and frustrating. The map of the seats was also very bad and misaligned, which made it difficult to understand where our seats were on the plane. After figuring out a way to use the old version of online check-in, I found that we didn’t want to actually change our assigned seats due to availability, completed the check-in, and then had a lot of trouble getting boarding passes for both passengers onto apple wallet. In fact, that didn’t seem possible with this old check-in version. That was, again, very frustrating. Now when trying to view boarding passes from the app, it still says “check in and boarding pass”, which sounds like I haven’t checked in even though I’ve already been forced to go through the check in process 4 times in the past half an hour. This is again very confusing and frustrating.