Let me start off by saying we love the Seawitch. We've been staying here every year for the vast five years whenever we come down to Carolina beach . Normally when we get there we have no problems getting in alittle early ( I know that is never guaranteed) . So this time we did our normal got there about 130 and asked if we could . we could see the lady in there cleaning the room so they told us about an hour . Ok no problem , we went to the boardwalk . We came back about 3 ish and check in time is 4. They said no not yet it’ll probably be right about 4 before it’s ready. Ok no problem, like I said we know what check in time is. So off we go again and come back at 4 . We were still told that we could not get into our room because they were waiting on the team to finish up , change a comforter and then The manager had to approve the room. We did not get into our room till closer to 6 pm. Was I happy not at all. We were told that they had a new cleaning crew . Once we got into our room everything was was great as always . They are wonderful there. Always have been. If you need it they get it for you. There is one lady that works there I don’t know her name she has long brown hair and a gentleman with brown hair, they are great. So nice , friendly and really helpful. Let me also finish up by saying I had book through Expedia and Expedia screwed up my reservation dates in there end . The lady that called me and talked to me on the phone worked some magic and got everything corrected. The rooms are always clean and comfortable , we look forward to many more years of visiting the Seawitch.

This motel is apparently in the process of being upgraded but they shouldn’t be renting some of these rooms yet! We had reserved a suite with kitchen option. The room wasn’t ready when we arrived so the check in attendant said we would be in another room. We went to that room and it was old and fairly dirty looking. We went back to front desk and said that room was unacceptable and we would wait for the suite to be cleaned and ready. About an hour passed and the very pleasant lady manager said our room was ready . After going to the room there were several surprises! It was a kitchen suite with new refrigerator, dishwasher, microwave, cooktop and sink. However there were no dishes, utensils, glasses or cookware! None! Not even plastic glasses in bathroom. We had to go back to front desk to get some plastic glasses, bottled water and ice. There were no ice venders in motel. The drink vending machine didn’t work with paper dollars so the attendant gave us quarters to be able to buy water bottles.Bed appeared to be new but the mattress was substandard and not very comfortable. What really topped it off was taking a shower the next morning. No hot water….barely lukewarm!The tub shower was old and grab handle was missing. The holes were there but apparently it had been broken and removed. Bath sink faucet was old and didn’t work well. There was a coffeemaker in the kitchen with coffee packets but no coffee mugs or paper cups! So no morning coffee!! We had reserved two nights but found a better hotel for second night and checked out of Suite 6 telling ourselves not to ever go there again!!! The staff was hospitable but they didn’t have much to work with. The cost was way over what the value was!!

We tried to make some adjustments on our hotel reservation. Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either. After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either . After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge … W…?

Last week my wife and I drove to the California Bay Area to visit friends. We tried multiple times to reserve our room and redeem one of our free rooms using the phone app. We only use one credit card just for this purpose but trying to use the card, we were given an onscreen response of you guys being unable to accept our card. Called the bank and was told there was no issue with our card (which we knew). Tried to call you guys again and was told it was not you guys problem and was told to check our cache, clear our history or that the problem was the bank. We were even hung up on. Called the bank again now getting desperate we’d be trying to sleep in our car. Excellent service from the bank. We were advised to re-enter the same exact card disregarding what showed in your files on the screen. Voila, it worked this time like it was supposed to. The next day we were driving home and booked another room using the new procedure of re-adding the same exact card. The booking went through but there was a street festival in Buellton California and the streets were closed around the hotel. No information was indicated in the app but we eventually found the hotel through the assistance of some people setting up the street fest. Very disappointed with you guys but it seems there is always hoops to jump through for some reason. No happy with you guys and would suggest other options for others. We didn’t get our free room on the first night, probably because I didn’t request it during our multiple attempts to book.