With 3CX you can call, video and chat on your iOS device via your office extension, wherever you are! Requires 3CX V18.
Remote-enable your workforce with 3CX. In combination with 3CX installed at your office or hosted in the cloud, this app allows you and your team to use your office extension from anywhere. After installing the app, scan the QR code shown in the web client and get started.
Important read: This app is only for use with 3CX V18 and is not a standalone app.
More information: https://www.3cx.com
IMPORTANT: Connection to PBX version 16 is no longer supported
- Fixed: Chat message delivery checkmarks may disappear when scrolling
- Fixed: SMS number validation when composing an SMS chat
- Fixed: Phone number of an SMS chat participant not being properly decoded
- Fixed: "Add to Contacts" not shown for SMS chat participants who are not in phonebook
- Fixed: Show WhatsApp provider in chat participant's Contact Card
- Fixed: Close button next to Edit on left side on Recents detail
- Fixed: Chat unread messages badge button may not be shown when required
- Fixed: Speaker echo on iOS 16
Ratings and Reviews
The app would be significantly better if getting to voicemail was more direct. The ability to customize which items were fast access icons along the bottom would fix that for me, as I have no need for the chat feature and would prefer VM access there instead. Also, the ability to scrub forward and back in voicemail within the app would be a huge improvement.
Found a bug
Amending my rating to one star and hopefully catch the attention within development.
We have an installation with several soft phones. The problem is the 3CX app will stop receiving phone calls, chats and notifications if the app is not opened within a given 7 day period. After 7 days of inactivity 3CX PBX stops the push and the extension appears as “not registered”. There is NO indication on the user’s phone that the 3CX app is in this state. In other words, the app you download to provide a VoIP line stops working after 7 days of inactivity. No incoming service. The workaround is to open the app within every 7 day timeout.
So how about a simple enhancement that detects 5 or 6 days of inactivity and pushes a notification to the app like an “inactivity notice”. The user opens the app to see the notification and a new 7 day timer is started. But more importantly the app still works and provides constant VoIP services as expected .
The app is ridiculously terrible. Connections are always a problem and EVERY. SINGLE. CALL has parts where voices fade in and out for both parties. I constantly have to ask clients to repeat themselves, and it has even disconnected us before.
The voicemail feature is awful because you can’t even set it on the app!! You have to use the desktop browser login to select it for each status, and then change your status on the app. You also can’t delete any old VM recordings, so if I have an old “OOO for Christmas 2021” recording it just stays in the system as an option. As you can imagine, the list has grown to be quite long. Only admins can delete old recordings, but who has the time to comb through every single employee’s history??? Not to mention each employee has to waste time typing up an email on which recordings can be deleted and which ones can’t.
My current issue now is that calls coming into my phone through the app don’t ring! I don’t even get a pop up that I had a missed call. I have to randomly decide to open the app and go to “recents” which then shows that oh, I had a missed call from hours ago.
The moment my company no longer requires this software, it’s deleted forever.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- 57.2 MB
- Social Networking
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Czech, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Turkish
- Age Rating
- Copyright ©2022 3CX Ltd.
Get things done within this app using just your voice.