ABCmouse: Reading & Math Games 4+

The prices are the same no matter what level the child is at. My son started at level 2. He is on level 10 now. Same prizes. Nothing ever changes. You need to provide them with a sense of earning new prizes as they level up. He has stopped buying prizes because there is nothing new.

Pet situation is just as bad. Leveling up the pet does not result in any new functions. My son worked tirelessly to make his dragon a champion. We thought once it achieved this it would be able to fly or shoot fireballs. No such thing happened. That’s just lazy programming. You need to increase the ability of pets to keep kids engaged and motivated. They want to see a benefit from all their hard work. Saying they are a champion is simply not enough.

Finally, I said this before, you need to move in the direction of CAT (computer assisted testing). This is true of the learning path as well as the assessment tests. My son is 6. He is finishing the 2nd grade learning sequence. He has been bored for some time. The path has lost its challenge. He was reading 2 years go. The puzzles are too simple. You need to remove the ability for them to complete them at level 1 when they can do them at level 9 or 10. Don”t give them an easy out. They will just advance through the puzzle at level 1 so they can move quickly.

Finally, your assessment test should incorporate a timer. I need for my son to learn to take the test under timed conditions.

Hi, we truly appreciate all of your feedback and suggestions to help improve our game, as well as to look into new ways to create more of a challenge for kids who are excelling past their current level.

The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer.

There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support.

There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing.

We apologize for any frustration. We would love to help you get this resolved so that your son can continue learning. You can connect with us through www.abcmouse.com/appfeedback and a representative will connect with you as soon as possible.

My child is on the autism spectrum and she learns best when there is less pressure and more gradual build up in learning and comprehending new concepts. ABC mouse offers exactly that.
In my opinion, depending on your child’s ability to be productive independently, this app will vary in what you can get out of it. I have seen complaints about children spending too much time with the virtual hamster or doing too much art but obviously a child will do easier more fun things if you don’t monitor them, and that goes for any app or resource.
My daughter is being homeschooled and is being taught interactively with ABC mouse, so her teacher keeps her hamster time limited to after school hours or when breaks are taken. She has learned quite a lot on ABC mouse since she started using it 3 months ago, from rhyming words and understanding what words have the same startling sounds to learning more shapes with interactive visual activities.

Lastly I will highly recommend getting and using the ‘Assessment Center’ resource as it helps to cater their lessons to their exact needs and helps you understand where they are at academically and what progress is being made with a chronological graph to compare the assessments.

It is wonderful to hear how much your child is learning with ABCmouse! Thank you for your review!