Adobe Acrobat Reader: Edit PDF 4+

Adobe Acrobat Reader Review

I have been a user of Adobe Acrobat Reader and their family of products for literally decades. Several Adobe products have become the de-facto standard in many areas. Such as (***.PDF) being a common identifier for documents that crossed platforms and allowed people to share documents. Just as Xerox became the commonplace word embraced for all by a copy machine. Adobe has been the word for documents or attachments and such.

Adobe Acrobat Reader used to be a free product! The Adobe family of products is now so vast that much or their applications are by subscription service only. Some Adobe applications will offer you a free install but all of the desirable features are only available through a subscription. It is like being given free addicting drugs then once hooked, and unable or undesirable to change, they start selling you a product that once was free.

Don’t get me wrong, I like their products but I am questioning if maybe another providers product may be more suitable going forward.

Could not understand customer service reps

I had to call in 4 x until I was able to get someone who spoke slowly and pronounced their words. I could not understand what they were saying because of their accent. I had to ask several times can I cancel without being charged a cancellation fee I did not know about. No one answers my question and kept beating around the bush trying to get me to use a program I did not understand and continues to freeze and crash.

I had been billed several months for a subscription that was supposed to cancel. I asked for them to cancel the subscription without more fees and they refused. I used one program and I didn’t understand it. It was too confusing for me. I also was not informed when I signed up there was a cancellation fee. I shouldn’t be charge for a cancellation fee if I did not understand the product and only used it once. It’s like you’re holding a customer hostage for something they don’t want. Even if I wanted to try adobe again in the future or try a different program I refuse to, because of this experience. I didn’t ask for a refund or free months. I just wanted to cancel the service because it doesn’t work for me. I should be able to do this without forcing me to commit to something I don’t understand and continues to crash and freeze on my computer.

I shouldn’t be charged $200 in fees just to cancel. That’s insane.

Developer Response ,

Hi there! Sorry to hear about the experience you had. 🥺 Can you please reach out to our community of experts at (adobe.ly/readercommunity) so we can help you better?? We're here to help! Thanks! ^VB

Latest updates killed me

I use this app primarily for work purposes. I save all my service receipts to this app and also fill out and submit safety and order forms daily. The recent update changed alot of things. First of all, the new design I don't like. That I can get used to but it's made it more difficult to use in my opinion. Some of the buttons are not labeled now, they only have icons so I have to guess what they do until I press them and find out if I'm right or wrong. More importantly, there are functions/operations that changed. For example, sharing a file through email no longer takes the file name and automatically makes it the subject line of the email. Also, when you sort by name,files with letters now follow files with numbers. I have to scroll through a hundred files (which have dates) to get to my template (which starts with letters). So I had to through a random zero at the beginning so it's at the top. There is more I could write but I think you get my point. I realize it may sound like nitpicking but when you use the app as much as I do it becomes very annoying. I am disappointed you made such a big change and it doesn't seem to be for the better. Let's get some of this fixed so I can change this back to 5 stars.

Developer Response ,

Hi there! I was just going through some of the top reviews in the App Store and noticed yours. Even though it is more than 2 years old, it still shows up as most helpful. I understand that you faced some challenges back then. However, our software team has evolved a lot in these 2 years and the interface has improved as well. Do let us know if you are still facing any similar issues now on our community (community.adobe.com) and we would love to help you out with your concerns. Thanks! ^VB