Access your American Fidelity reimbursement account(s), insurance benefits, annuities, and enrollment information with AFmobile®.
Manage your benefits:
File and track claims
View policy to see what’s covered
Access electronic EOBs
Connect to your reimbursement account funds:
File claims and check account balance
See recent Benefits Debit Card transactions and details
Store receipts or other documentation images
Stay close to your account:
Elect text and email notifications
Manage personal information
Enroll in direct deposit
AFmobile is a great tool when preparing for your enrollment. The app allows you to:
Calculate pre-tax savings,
Determine how much to contribute to your FSA, and
Learn about the importance of benefits and which options are available to you.
Your account balance may not reflect recent pending Benefits Debit Card transactions.
There is no charge to use AFmobile. Message and data rates may apply. For support with AFmobile, please email us at https://americanfidelity.com/mobile/forms/app-feedback/.
We’re hard at work on AFmobile. Each new version of the app will improve performance or add new features.
Ratings and Reviews
I use the app to submit documents for my disability claim. Previously I could load pics to the gallery and then select pics in the gallery to submit. Now there is no way to submit from the gallery. Okay... so I go to the additional documentation place... upload a couple pics of my documents... make sure I haven’t gone over the maximum size... then submit. Then, to my surprise, only one submitted... and it wasn’t even the first one. So I decide to edit and add number each... and upload/submit one at a time. One submitted fine... couldn’t get the others to submit. Checked the App Store to see if maybe I had missed an update or something. Nope... up to date. So maybe one of the previous updates really screwed up the submitting documents option... which is really the only thing I use (used) the app for. I hope it’ll be fixed soon... tho I started having this issue months ago, so I’m not holding my breath. 😔
Save Time and Aggravation-don’t use this horrible, useless app
I have never liked the AFA app since they rolled it out years ago. There was a point in time when it worked okay. That time is over.
Now It automatically populates the service end date with the service beginning date and won’t allow you to change it to reflect the end date on the invoice. You can’t type in the date yourself and the pop up calendar closes every time you want to scroll ahead or behind one month.
Then, I couldn’t find the option to photograph the invoice within the app. Apparently, you have to have taken the pic prior to getting into the app so you can just upload it. At that point I almost threw my phone across the room because it was so irritating. I had to go and download a paper claim form and will be faxing it. I knew the app was junk and should have saved myself the aggravation and just filed the claim the old fashioned way to start with.
New app version is a mess
The older version of the app, up until the big systems change in the Spring of ‘18, worked fantastically well for quick and easy submission of HSA claims. The new version is 10 steps backward. It is SLOW - I mean, walk away and leave your phone to load the api / database slow, then come back to it later - but that’s not my primary concern. The backend that underpins the app and the web page is buggy. It deleted both of my dependents during the switch over; I added them both back in per customer service, but although both kids appear as dependents under my profile, one (the one who has the most claims, of course) will not appear in the drop-down menu to submit a claim. Customer service has deleted her and readded her and still no luck. They have no idea why it doesn’t work correctly. Not feeling the new direction AT ALL.
- American Fidelity Assurance Company
- 94.8 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2016 American Fidelity
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.