AllSouth Mobile Banking 4+

AllSouth FCU On-Line Banking Works

I’ve been in a lot of banks and credit unions, and though not perfect and as with any credit union not national much less worldwide like major banks BOA or WF; it certainly is amongst the best and easiest to deal with in spite of some nagging fees that weren’t there at the beginning but like most businesses from airlines to hotels to banking have gone to; otherwise very happy and great folks, security is awesome and great CS. Blessings and Thanks!!! 🙏🏾❤️🇺🇸 REBT 😎

Cant login issue

The app is ok but the problem is login. I can not login to see my money at all. I have reset my password numerous amounts of times and when login, I put the same password I reset my account to have. I called up there to report the issue but, they tried to make it seem like I was the problem. I understand people tend to forget their password and put a password I think is there when it really isn’t but me, a computer science student, knows when it’s the software and not the end user. Even with biometric login turned on, I still get the same error. I don’t understand this as with this feature, the password is entered for you when your finger print is correct. Also, I should mention with this feature enabled, it will work for the first day but after, it doesn’t work anymore. The error states “we are unable to validate your information. Make sure the information you’ve entered is accurate.” I can assure you once again that I am typing in the right password. As I am really good with finances, not being able to see my money in my account is really dreadful, and I am considering switching banks as I have had this problem for a year and they can’t seem to fix it.

Developer Response ,

We apologize for your experience and would like to help you further. Please contact our Call Center at memberservice@allsouth.org, and a representative will assist you.

App is ....okay. Can definitely use some upgrades.

I switched banks from BB&T to Allsouth Federal Credit Union.
This is strictly a review on the app itself and not on the company. I do love banking with All-south and hope that they are able to up their game with this application! The app is lacking in areas. BB&Ts app was definitely more user friendly and I do miss that and hope that this will be fixed in the near future. Things such as depositing checks was so easily accessible through the BB&T app. Not so much here.

The text notifications that you can opt to receive when money is withdrawn from your account are severely delayed. Meaning, I will get texts days after I have made a purchase. At that point the text is useless, in my opinion. I find this to be a big fault. Especially in the event of fraud. I want to know when funds are taken from my account immediately, NOT days later. The app through BB&T immediately delivered texts when funds where removed from my account. This was a great security feature and I really hope this is something that can be done through the allsouth app.

Developer Response ,

We're happy to have you as a member and appreciate your feedback. We apologize for the negative experience you've had with the app. We're currently working on a new Online and Mobile Banking experience that will include many new and enhanced features to the app. Our new system will be available in 2020 so follow us on social media or visit our website for updates.