Amazon Flex 4+

Safety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app.

The bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app.

I have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app.

1) would be nice that app will recognize directional after dropping off a package. Would make it easier instead of starting to go, then to have to make a u turn to go back the other way.

2) app allows up to 5 minutes to cancel a block if picked in error. After this it does not allow to choose for the same block period. Example: today I picked up a block in error that started at 6:30pm. It was 6:25, so no possible way to make it to station. After I noticed the time, i cancelled. Now no more blocks to choose from and I’m 12 minutes from that station and willing to drive.

3) making it easier when there is app issues to receive payment. Example: I arrived at the station timely, app didn’t work. I called support and somehow they had to transfer me a o another agent. When I got to the second agent it was already past 10 minutes, therefore no longer able to get me in. To this day I have not received payment and no response from support. Waste of time on my end getting up so early to be told you will be paid, but then no payment because of app. Issues.

Good offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!