Apple Support 4+

We’re here to help

Apple

    • 3.8 • 18.7K Ratings
    • Free

Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: The Apple Support app, AppleCare+ plans, and certain features of the app and/or AppleCare+ plans are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.

What’s New

Version 5.4.1

• Performance enhancements and bug fixes

Ratings and Reviews

3.8 out of 5
18.7K Ratings

18.7K Ratings

John Goodin ,

They need to semi annually do a system audit on the information that they provide

They need to do a audit of the information they provide every time a new iOS version comes out. The information they give us is sometimes invalidated when a new iOS version is released. In one case they say to force close an app (Shove it out of memory) on a IPad we should swipe up from the very bottom of the home page. Only now this action does totally nothing at all. The tried and true method of getting to this page has been for years now to simply double click on the home button. That’s what this action does and nothing else. It shows you your history of recently ran programs. You simply swipe up on the previews off the top of your screen to “Force Close” (literally shove them out) of memory.

Tontine Tiger 2169 ,

I never get any answers.

Yesterday I called because after a recent Apple upgrade I had several things change and had to fix them. One I was having trouble with was on Facebook and Messenger the Avatar was missing. Facebook said since it involved an Apple upgrade I needed to have Apple support help me. The first thing they said was that it was a Facebook issue I needed to have them help me. I explained this was due to their upgrade I had already had to fix two other things. The technician asked to step away and left me hanging on the phone which always happens. Then came back on and said someone else would call me. No one ever called me. I got an email stating I missed the call but my phone displays all missed calls and there were none. This has happened every time I ask for help. I don’t have anything that will automatically block anyone. When I manually block someone it still shows that they attempted to call. This is the most worthless service. I fixed it myself today when I decided to delete my existing avatar and redo a new one. It fixed it on both my IPhone and IPad. Just in case anyone else is having that problem.

Mikejb31 ,

Apple getting worse with “progress”

I’ve had every iPhone since the iPhone 3. Now I’m on the iPhone 15 pro max, which is marketed as the best one ever. The battery is at 100% efficiency yet the phone has to be fully recharged twice a day with minimum usage or kept plugged in for constant usage. The action button is the worst idea ever. I loved just being able to switch sound on or off. Now I have to go into my settings for everything. And the only one that works is the flashlight, which is pointless because it’s also on my Home Screen. Oh and the health sleep settings made me late for work. My alarm did not go off when I set it because my sleep settings ended after my alarm time. I never even set it by the way. The phone decided all that for me. I tried using the Apple support app but the bot couldn’t understand the problems, no human called me, and I gave up. I begged Apple to swap me back to my previous model and it wasn’t an option so now I’m stuck with this intolerable thing.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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