![](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
Apple Support 4+
We’re here to help
Apple
-
- Free
Screenshots
Description
Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.
Note: The Apple Support app, AppleCare+ plans, and certain features of the app and/or AppleCare+ plans are available only in select countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.
What’s New
Version 5.3.2
• Performance enhancements and bug fixes
Ratings and Reviews
Look,
To have an app, that has many options to choose from when fixing/troubleshooting an apple issue,
( While also providing you multiple answers or ways to fix most issues ) is quite a innovative twist. You won’t be using this app day to day, you would use this if you’re having an issue with a product, can’t get it to connect need to get a repair (ect.) boom open the app, you have every product, and every subscription, that could have ever possibly been bought or thought of from apple, you can then choose from a laundry list of fixable quality of life changes that you may not even know you could do! I encourage anyone who has more than a single Apple product / subscription, as managing one single apple product really isn’t such a pain, however, this is what I consider a “all for one” app. Great job apple!
I never get any answers.
Yesterday I called because after a recent Apple upgrade I had several things change and had to fix them. One I was having trouble with was on Facebook and Messenger the Avatar was missing. Facebook said since it involved an Apple upgrade I needed to have Apple support help me. The first thing they said was that it was a Facebook issue I needed to have them help me. I explained this was due to their upgrade I had already had to fix two other things. The technician asked to step away and left me hanging on the phone which always happens. Then came back on and said someone else would call me. No one ever called me. I got an email stating I missed the call but my phone displays all missed calls and there were none. This has happened every time I ask for help. I don’t have anything that will automatically block anyone. When I manually block someone it still shows that they attempted to call. This is the most worthless service. I fixed it myself today when I decided to delete my existing avatar and redo a new one. It fixed it on both my IPhone and IPad. Just in case anyone else is having that problem.
Support, eh…a really polite script spoken by a FAQ Troubleshooting AI.
If you have any sort of issue, with any device, just hard reset it. That is their go-to, first swing advice for EVERY problem I have encountered. I asked if that is their general go-to solution, the person I was speaking with confirmed. HomePod issue? Screw your ENTIRE smart home setup, reset the HomePod and see if that works. iPhone issue? Reset it! Asking any question that isn’t commonly asked, EG. Account specific, or anything more specific than “for iPhone(etc.)” is similar to speaking to a help bot. They’re very nice, yes. But this is the only support I’ve ever spoken to that has not presented a “recap” of my statement that conveyed understanding, and solution. Maybe it’s the forced recaps, possibility of managing multiple chats at once, or *Human’s* need for coffee for heaven’s sake, I don’t know. What I do know, is Apple hardware is the best on the market. Apple support, Care+ is an excellent idea. IDEA. It doesn’t deliver the greatness that Apple’s self-set standard expresses. I do hope Apple continues to dedicate resources to the development of Support.
App Privacy
The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Apple Inc.
- Size
- 35.8 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2024 Apple Inc.
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.