No option to view an itemized bill, my roommate’s payment is not included in payment history, the account balance is inconsistent (app showed partial payment, then no payment, then full payment in days after I paid my share of the rent), and now a mysterious charge has appeared on our balance (again, because there’s no option to view an itemized bill)

This app says I have a substantial credit amount. I’ve asked for explanation through messaging and days have passed with no response. Can I really rely on this app to deliver maintenance requests when they can’t answer my accounting questions? Is there anyone on the other side managing questions and/or requests? My confidence in this app is lacking and don’t feel comfortable submitting my rent payment. Remove communications option if you’re not going to respond. How did this ever get launched? Fix it or trash it.

only lets u make ONE payment yet all the adds show more than one i don’t get the problem in that but clearly it makes my rent delayed since this is the only way to pay it. it will take one payment then if u want to make another payment in the same week it will say you have insufficient funds when you don’t and there’s nothing Chase can do about it. this app is trash and doesn’t work

I wish I could give this app ZERO STARS!!!! There is no customer service number! I first and foremost would NEVER use this app if I could pay my rent at the office! I accidentally setup auto payment and forgot to take it off. I sent in a payment on the 5th plus they took the schedule auto payment as well! Once I figure out my rent was paid TWICE!!!! They it’s nothing they could do but credit my account for next month!!!!!