I am enjoying the purchasing on ASOS more than ever. I purchased a dress for a wedding , and that started my introduction to ASOS. I LOVE the fit, the quality, and the true fashion forward concept of the clothing I see here online. I do purchase quite a bit at a time which enticed me to commit to the overnight purchase club. This has been a saving grace to me as I do have work events that I may need an outfit for or speak in front of others. I’ll also need an outfit for an occasional social event as well. My only complaint with ASOS is, I usually do return items that do not fit properly and have them in the postal by the VERY next day I receive them at my house. Unfortunately, my returns, I feel are not validated as quickly as I return them. When I spend large amounts of money at a time, of course about 20/25 percent clothing will not work out. I feel that ASOS, is not implementing returns in the direction of that emphasis. I am feeling that my returns are scrutinised and left long periods of time in warehouse when I actually mailed out the day after on all of my deliveries. This bothers me immensely , thus the company I feel is holding on to goods, as well as my money on credit. I would appreciate a much quicker and faster return process. Again, I understand having to be aware of items that look forlorn, being in the industry, but when you do have customers whom respond and respect rules, work hard to own your ASOS clothing and wear them with pride, spreading the word when complimented, it would be lovely for you all to come up with a better system for the loyal customers. Other then that, I am delighted and have enjoyed every bit of ASOS and have found your site a wonderful way to shop and find merchandise that is unique and fashion forward.

I’ve been shopping at ASOS since probably 2010. Because the store has so many items in different categories, it really made good business sense with their policy on free shipping and free returns. Especially when there are no stores in the US that you could go and try stuff on. This policy for me was one of the reasons I continued to shop there. While I may have had a lot of returns I’ve also spent thousands of dollars on clothing and accessories that I kept. The most common reason for my returns would be the description was not at all relevant to the item or the quality was below par when I received it. And while I had a lot of returns, I’ve also had to deal with the incompetence of some of the employees who did not process my returns correctly, and that caused a lot of problems, some of which are still unresolved, resulting in a financial loss for me, not ASOS. I read their recent new policy on how they will process their returns and I think this is going to be something that will keep me from shopping at ASOS in future months and even years. I’ve successfully managed several businesses over the years and I find that when companies decide to change their policies and those policies are reversing or going backwards. It’s never good for their revenue and the customer service declines rapidly. Which in this case is already suffering, as their communication methods are one of the worst when having a problem and the only way to discuss it with an ASOS employee is to use their email system or the chat. Which in both cases are mediocre at best.

This is my go to store. So many fly clothes and overcoats at affordable and bargain prices. And the clothing is high quality, stylish, and well made. There are two glaring shortcomings that is preventing ASOS from being a 5 star shopping experience. 1) Too much additional searching is required to find different colors of the same shirt. I should be able to click a turtleneck, and then click another box to see all the additional colors offered in that particular turtleneck. However, on ASOS, it does not work like that. One has to manually type in the item, and search for additional colors offered. This takes too much time to do and needs to be corrected. 2) They don’t restock sold out items. There are clothes that I have been waiting for 3 months or more to restock! This makes no sense from a business sense. If an item sells out that means it’s popular, so the next step should be to replenish the item to make more money. Only when a item doesn’t sell does it make sense to not restock that item. Aside, from those 2 glaring shortcomings, ASOS is the truth. They’re far superior to Fashionova, and I will continue to buy my clothes and overcoats from here. The fit assistant is a great feature as well. I was going to purchase my clothes in large, but after entering in my details, it recommended a medium. And sure enough the shirts and overcoat I purchased fit me perfectly! The ability to upload photos of clothing, and have the system find comparable items is a great feature too. Keep doing what you do ASOS, just eliminate those 2 shortcomings I listed, and you guys will be 5 star company!

I love shopping on this app! To begin, I love their products and brand in general. They have a large range of sizing, including a petite section that has a wide variety of products and styles. I find this cool as it is hard to picture myself wearing some things when I know the model wearing it is nearly a foot taller than me. Also it is rare to find a store that has a petite section with common styles and variety. But the app in specific is super user friendly! Online shopping can be hard due to different brands sizing but their size guide is more helpful and advanced than any other website/store I’ve ever seen. You can choose your size in certain brands and it helps you figure out your right size for their products! And it works because I’ve ordered from both petites and general sizing and loved everything. Also their shipping is amazing!!! So fast and easily trackable! I had express shipping on my last order for only $7. I never use express shipping because normally its ridiculous! The only thing I would suggest to improve the store and make the experience even better is to create some kind of rewards program! Urban outfitters has a decent one and since I’m a frequent buyer from ASOS it would serve me well! :)