Associated Bank Digital 4+

Why won’t my check deposit? They’re clearly endorsed

I use associated for my small business account that depends on my ability to deposit checks so I can pay my employees. Every other check I try to deposit on mobile seems to get the error message “the check doesn’t appear to be endorsed” even though I take more pictures from more different angles than you average photo shoot for a model. To the point that I’m considering moving my business checking elsewhere because owning a business and running it successfully depends on efficiency and this app is NOT efficient.

Viewing Account Information

Some banks provide an option to click to see what your bank account number, or even what your bank account routing number is, securely.

Having to go to the eStatement to see my account number is troublesome, which is the only way to see it on both the app and on computer browser (which, by the way, for some reason when I try to look at my eStatement on my account on the browser, it says “your session as timed out”, or “you’ve been logged out” or something along those lines. I can’t view my own statement while choosing to go paperless and it’s pretty annoying. Especially with the epidemic happening, it doesn’t help I can’t see my monthly cycling statements while not wanting to get my statements mailed to me).

Does this app have the option to see your eStatement or your account number? I’ve been finding I need to see these two things quickly on my phone for a while now. Like I said, I can’t see my eStatement on the computer as well so I’m stuck where I am for now before I can use my account (and its number) for everything I need. I can transfer money around and connect other accounts to my associated bank account, yeah, but I cannot connect it to other accounts without my account number at hand (if you’re wondering, I do have it written down somewhere. I have faster access to my phone and debit card than whatever piece of paper has my account info on it so it would make sense this info would be there to use.)

Developer Response ,

Thank you for your feedback, we truly appreciate it. We are working to bring eStatements to the app very soon, but at this time they are not available in the app. We cannot make account numbers available in the app due to security standards, but we will pass on the suggestion of providing our routing number in-app! *AD

Limited capability

There are things that work well, but there are some significant limitations. I log on regularly to check balances and use bill pay. Recently I received a notice that I was 23 days past due on a payment to a H.E. Line. Problem is that I had paid the full balance due according to the mobile app. Each time I logged in it showed a zero balance. What I did not know was ghat the mobile app does not show the detail that a statement would. While the app showed zero, the reality is I had $40 of accrued interest that was posted to the account but not shown on the mobile app. Calling the customer care line was very frustrating and all they could say is you owe the money, your late and there is a late fee. I called the branch I work with and they were able to explain that logging in to a full website would have provided the information including the interest that had been posted. There is no way to see it on the mobile app. It was a simple matter of asking her to transfer the funds to cover the $40, but I feel the app should clearly display what the true balance is.