UW Credit Union 4+

Great app, but need prior features back

I have minimal issues with this app that other users have reported (slow loading time, frozen screen, etc.). App has been consistently reliable throughout upgrades for me.

However, the recent upgrade has taken away the ability to customize the number of days that you can see pending/upcoming transactions. Before, I could enter a custom amount of days (4 days, 14 days, 20 days, etc.). But now, it only lets you select the number of days available in the list (30, 60, 90, 100, 200 days) with no option to customize.

I have been using this feature to forecast my checking account and budget for ~5+ years and it is incredibly important to me to be able to keep track of my spending. Please bring back the feature to enter a customizable number of days for displaying pending/upcoming transactions.

Recent update bad

This app has always been simple, efficient, and quick to use. However, since it’s most recent update, this app continuously displays an “Ope, no internet!” screen when I try to log in, despite my phone being connected to my home wifi & mobile data. It also takes forever just to LOAD the log in page. If I’m lucky, after attempting my password and/or face ID multiple times, the app will display my banking info properly. Very frustrated.

Developer Response ,

Hi there, thank you for reaching out and we understand the frustration of the app not working. Please reach out to our team to troubleshoot at 608-232-5000.

Frustrating and Baffling

I’ve been having the same problems with this app that others have mentioned- frozen logon screen every time and nothing I do to try to fix makes any difference because it’s an app issue. If it’s not fixed within the next week or so, I plan to switch to a different bank or credit union. UWCU has been my primary bank for 20 years so I’d rather not go through the hassle of changing all my autopay and direct deposit accounts, but it’s ridiculously below standard and inconvenient in this day and age to be denied mobile access to one’s bank accounts. I assume that, like me, most people conduct the most of their banking on their iPhone or other phone on the go. It used to be a very convenient and functional app, so it’s just baffling that a known serious issue hasn’t been resolved in over a month. I’ve sadly lost trust in UW credit union.

Developer Response ,

Hello, we’re sorry to hear of your experience with the app and apologize for the frustration. Our team is aware of this issue and are working on it! Thank you for being a UWCU member. Right now, the only know solution is to turn off WiFi, we understand the inconvenience and appreciate your patience.