The Banfield Pet Hospital app gives you easy access to your pet’s profile along with helpful tools and advice right at your fingertips!


Vet Chat 24/7 Support
Pet health concerns? Live chat with a real vet -- anytime, anywhere.

Mobile Appointment Scheduling
In-app scheduling makes planning your pet’s next visit a breeze.

Pet Highlights
Add and manage pet photos, access wellness plan details, track your pet's vaccine due dates, access weight trends over time, review payment information and more.

Pet Timeline
Track your pet’s healthcare history through detailed summaries of past visits and helpful info on upcoming appointments.


At Banfield Pet Hospital, we’re redefining the future of pet care to make A Better World For Pets. Every day, our 3,600 veterinarians and 17,000 associates work to strengthen the bond between pets and their humans. Across our 1,000+ hospitals in the U.S. and Puerto Rico, we treat every pet that walks through our doors as if it’s our own.

What’s New

Version 3.0.2

There once was a Banfield app
That needed bug fixes, stat.
So we fixed the tech end
For our pet-owning friends
So we can best help your dog or your cat.

Ratings and Reviews

4.8 out of 5
35.8K Ratings

35.8K Ratings

JK Davis ,

Love Banfield Clinic In Carrolton

We have used Banfield Clinics all over the state of Texas! We have moved a few times, since we have had Bear, the past 4 years.
We left the Carrolton area in December of 2018 for North Richland Hills. There are plenty of vets around here including a few Banfield clinics. Our family, especially Bear fell in love with the front staff, the vet techs, Dr Martin & Dr Bell. There was one vet tech in particular who got down on the floor to all Bear to check her out and make him feel comfortable. It didn’t take my big Pit Bull baby long (maybe 45 seconds to a minute to fall in love)! Next thing we knew he was sitting down her lap like and child would. Just confirms my gut feeling that he doesn’t realize he’s a dog. He used to never go in back with the lab tech in Grand Prairie or Mansfield. I would have to walk him back there in that (employee only) get him comfortable and then walk away. The vet tech in Carrolton named Amanda earner his trust and would follow her anywhere. So we still drive from North Richland Hills to Carrolton to get his health care. We move that Carrolton family. Unfortunately, we learned here recently Amanda and her man have moved to Colorado, the only positive is she’s still at Banfield in Colorado. Amanda Bear misses you so much. The Banfield Carrolton team gets an All-Star team in my eyes!

Developer Response ,

Thanks so much for leaving such a nice note - it really means a lot. So glad to hear you've received such great care over the years!

juni.guerrero ,

Convenient as it gets!

I’ve always enjoyed going to Banfield pet hospital for my dogs because they also get groomed and do the dog day care and hotel, events etc. so out of that convenience I started the clinic. We’ve now been going 4+ years for my two dogs and my cat.

They have since made some super useful updates that I LOVE. 1) online booking - this is MAJOR for me. My schedule often interfere with reaching many places during regular hours. 2) notifications - reminders are the best! 3) access to all records in real-time like vaccine info etc. this was surprisingly helpful when I took them to an event at Petco and was asked for proof of vaccines (which who carries that on them at all times) fortunately we were able to pull up app and provide required info and get on with our day!

My location - Crystal Lake IL - is amazing. Super kind and loving staff! Thanks Banfield I’m Crystal Lake IL!!

Developer Response ,

Thanks so much for this note - really great to hear your pets are getting such great care at Banfield and you're finding the new app useful!

csfrost1986 ,

Terrible app/web experience

One of the primary reasons I was initially interested in Banfield and their OWP a few months ago was that they (supposedly) offered a nice app for managing my pet’s health data and accessing payment info. Right away I realized the app was buggy- images wouldn’t load, the app would crash, etc. I hadn’t logged in for a while but needed to change my payment info. Tried to log in today to do so, but I couldn’t even get past the login screen even though I knew my info was correct. Was told to reset my password in order to enjoy the ‘new Banfield’ experience. Created and carefully entered a new password several times and each time was told I was using incorrect login credentials. Had to call customer support and they had to delete my user account and have me re-enroll, but they said their would be a delay before I could do so. Several hours later finally got into my account after completely re-enrolling, but everything loads so slow it took forever to accomplish anything. Terrible user experience and a huge waste of time. When I could finally get to the payment area I just went ahead and paid off the remaining balance on my account and turned off auto-renew. The vet services might be fine, but I hate this app and Banfield’s website and will never purchase an OWP again.

App Privacy

The developer, Banfield Pet Hospital, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • User Content
  • Identifiers
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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