Bank of America Mobile Banking 4+

Bank of America customers Services is horrible

I spoke with customer service about my account being charged a service fee of $25 a month since January 2021 and I found out after reviewing my account, customer service said that they could not remove or refund my money because I was no longer a gold tiered customer. I couldn’t understand why that was I’ve been with them since 1997 and never been charged a fee I asked to speak with a supervisor ID xsfny4 Kekia she was very rude and said no you don’t get a refund and why did your account go below $20,000”??? What happened?? Who ask this of someone about there money? Then I figured it out if you are below $20,000 then you dropped off as a gold member she just said we sent you an email on your bank account when I told her I never saw this notification she said we sent it so no refund goodbye. I will be moving my money out of this bank account, when I feel up to it. My health and money is my business, my account it’s not like it has no $ in it. I don’t want to be with an institution that forgot how important it’s customer are. I wanted on the phone for over a hour to have a short rude conversation with a supervisor.

Developer Response ,

We regret to hear that you are dissatisfied with the service experience at BofA. Within this app review section, we are here to assist with your mobile app related needs and functionality. We are sorry about your experience. Please let us know if there is anything we can help within the app. -Leigh

Mediocre

The app is not greatly designed and isn't as easy to navigate as other banking and credit card apps. Erica is beyond annoying and hardly ever helpful - except when I'm trying to find a feature that has been hidden away (like changing alerts) then it will take me to the screen I need. But the screen I need should just be easy to find in the first place. Even though I've turned off every alert for Erica, it still gives me a little notification light when I log in that I either have to live with or click on Erica to get rid of. I've also had issues with perpetual mobile notification alerts that never go away. I've tried searching everywhere in the app for some message, update, insight, something... even deleting and reinstalling the app multiple times and the notification comes back on my phone when the app is redownloaded.
I also really wish I didn't get notification to "pay a bill" when the account is a zero balance. It gives me a minor heart attack every time when I don't use the card, and then I get my "YOUR BILL IS DUE" alert, to frantically log in and see it's a "$0 bill statement" that I have to mark as paid. No other card I have with an app does this.
I only use BOFA when I absolutely need to - if my Discover card isn't accepted at an establishment. And I'm probably going to look into switching from BOFA to Chase.

Deceptive and predatory BOA practices

I just want to pay my mortgage. Who would’ve known this was such a monumental, circuitous, dangerous, and deceptive path! But, apparently Bank of America makes this so by the business practices that they employ. I know a large mortgage will hit on the X. So on that day, I cash app transfer over the amount needed for that mortgage bill. However, BOA always seems to hold this particular cash app deposit (others are applied instantly), until my mortgage bank asks for the mortgage payment. Of course, it gets denied… With my mortgage bank request, and BOA’s denial disappearing from the account as if it never happened. Of course you won’t know that until you hit with either late fee or worse… A big hit on your credit score.. this has happened too many times for me to believe it was a flute… But it is it something done purposely by BOA. If I wanted to find out how many times this actually happened… Meaning, how many times my mortgage bank requested the payment and Bank of America denied it because of whatever reason, including insufficient funds… I will never never be able to find that my Bank of America online account or the statements that I received. It is quietly rejected and removed from the account… Almost secretly, as if it never happened… But it did happen… Very most indeed did… With repercussions… That Bank of America apparently cares nothing about insensitively nothing about it that they delete it from existence.