Blue Cross and Blue Shield of Michigan

Designed for iPad

    • Free



Michigan Blue Cross® members, use our app to log in, find a doctor and see your account info.

With convenient access to your health plan details, you’re more informed when you need care. If you’re a Blue Cross Blue Shield of Michigan member, you can:

-- View your deductible and other plan balances
-- See what services your plan covers
-- Check claims and EOBs
-- Check your HSA and FSA account for users that use our Health Equity partner
-- Pay your plan bill for users with non-employer coverage
-- Find doctors and hospitals in your network
-- Select and view your Primary Care Physician
-- Get access to care including our 24-hour nurse line and telehealth
-- Have your virtual ID card handy
-- Compare quality ratings for doctors and procedure costs
-- Research drug prices and coverage requirements
-- Contact customer support
-- Take your health assessment and other wellness services
-- Use our Virtual Assistant to answer questions 24/7
-- Keep your secure account info updated.
-- Use biometric login for faster login

The app supports most of our plans, but not all.

If you’re one of these members, the app won’t work for you:
-- FEP members with a PPO plan
-- MESSA members
-- Blue Cross Complete (Medicaid) members

Questions about the app? Please visit bcbsm.com/app

© 1996-2024 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. We provide health insurance in Michigan.

What’s New

Version 5.29.1

- Bug fixes and performance improvements

Ratings and Reviews

4.7 out of 5
53.3K Ratings

53.3K Ratings

lewie's ,

Customer Centrix

This change from Express Script has not gone well for myself.
January: received Optum notice to long in. Followed instructions 3 hours later no success! I was told there was a problem with two members in their system had same ID (user name), I was locked out after several try’s. Called BCBSM, seems you guys had no answer, referred me to Optum, couldn’t get through the Optum AI phone system! Left message Optum called back 2 weeks later.
Today: fOne hour ago tried to log into Optum, still locked out! Called the number listed for help, spoke with Christian, pleasant enough guy. He said he unlocked my Optum account. He sent me an email to go into BCBSM website, 1. Choose “coverage” 2. Choose “prescriptions “. I got into BCBSM website, first off I am asked to pick a plan!?? I already have a plan!
Before I represented BCBSM in my agency I was a system analyst these instructions are a nightmare. This must be a nightmare for your agents unless of course I am the only client having these problems!

Strong137 ,

Review of coverage and responsiveness

I couldn't be happier with the availability of help, quality of help, and overall and specific coverage provided by my plan with blue cross blue shield medicare advantage plan. My insurance coverage exceeds my expectations especially when compared to what I thought was reasonable coverage that I was on previously through work. I also appreciate how proactive the services are including recommending and sending applicable tests that I can do at home with no cost to me. Also my results from take home tests came very fast and shared with my doctor so I don’t need to remember to do that myself.

Finally they worked closely with my physician specialists to help qualify me for quality of life treatments.

Steve Armstrong

Eric536C75747A ,

Poor app performance and no Apple Wallet integration

The app performance is bad! After clicking login on the app, it takes forever to complete and take me to the main screen. Long enough for my phone to fall asleep and lock if I don't touch it. Often I give up in frustration waiting for the app to load.

Also, make the insurance card available to load into Apple Wallet! I should not be subject to a slow loading app, that may never actually finish loading after login, and is dependent on an internet connection/cell signal, just to view my insurance card. It should be instantly available for me to view in my Apple Wallet. Several times, when needing to produce the card at a doctors office, which never seem to have a good cell signal for some reason, I stuck standing there waiting and hoping that the app will actually load so I can get to my insurance card. Many times I've had to give up and attempt getting it through the BCBSM website, which also may not work due to a poor network connection. If it was in my Apple Wallet I wouldn't have to deal with or worry about any of that.

Allowing my insurance card to be loaded into my Apple Wallet and and fixing the performance issues would greatly improve my overall satisfaction with the app and my view of BCBSM.

Other than that, when I can actually use the app, it does everything I need it to do and I'm generally satisfied with it. It's just those two, in my view huge, issues that need to be fixed.

App Privacy

The developer, Blue Cross and Blue Shield of Michigan, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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