BECU Business 4+

I’m a small business owner and most of my checks are received digitally and I need to print them out. Whenever I try to use the mobile deposit feature, I receive an error message saying that I need to flatten the check or have the check placed on a dark surface in a well lit area. I’ve tried numerous times and it doesn’t work. Each time this happens I have to delete the app and install it again. Sometimes even after doing this the mobile deposit feature still doesn’t work. Very time-consuming and frustrating. Please fix right away.

Hi Kela. We are sorry to hear you are unhappy with the app. Please call us at 800.233.2328 and speak with one of our Technical Support Analysts who troubleshoot with you and make your experience better.

- Clicking on “funds transfer” now yields completely blank drop down menu boxes. (cannot see bank accounts under “from account” and “to account.” Prior to the update (big mistake on my part thinking it would improve the app) I could see my accounts and transfer between them. Now… nope. Totally dead in the water. - Logging in > immediately takes you to an individual account. Click Back (to go to the main menu), aaaand it logs you out. 😟 - Clicking on “Bill Payment” just gives you “Unknown Error.” Boy that’s reassuring. - Design things, which are small (not like the above where now my accounts are completely hidden) but still showcases the lack of quality control. - Opening/loading screen is still the same poor resolution photo from when the app was first launched - The infernal little blue “help” boxes re-appear after closing them and then reopening the app. This is making me extremely uncomfortable that my entire business’ finances rides on this app and banking system. Just realized I think the only purpose of the update was to add spammy advertising (“get paid with clover!”). It appears nothing was fixed—no UI improvements to the menu. Nothing. Clearly they’ve contracted with an outside company to build this app. The BECU personal banking app is awesome. This app? Makes me want to switch my businesses to another credit union.

Hi Beau. We are sorry to hear you are unhappy with the app. Please call us at 800.233.2328 and speak with one of our Technical Support Analysts who troubleshoot with you and make your experience better.

This app functions well overall but could be better. For example, the personal banking app has budget, spending, and net worth data that at one time were included when the two were connected but now the business app does not. Also, some of the functions in this app require a second step to get to. Such as making a payment to a BECU credit card. This could be better optimized imo. Please update to include the above.

Hi, Momoney0127. Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better. Thank you for being a member.