BCBSMA MyBlue Member App 4+

When it works it’s still only mediocre at best

Have always used the app on and off when I need to look at my coverage. As of late I have been unable to even login to the app to do anything in it. That said, even when the app is working, searching for providers usually results in an error and looping back to the home tab.

Aside from that, and this may be a general BCBSMA thing, but there needs to be some better search features for types of providers and specialists or at least filters when looking for a provider. Oh and if you try to filter it’s hard to have more than one on at a time.

Developer Response ,

Thank you for providing your valuable feedback. Please reach out to us at +18002622583, if you have other suggestions.

Garbage

This app is complete garbage. Pretty sure it was created with whatever technology existed in 1995. It’s slow, buggy, and awful. Seriously, pretty sure this was a first grade class’ computer project to build this app. It’s outdated looking and acting in every way possible. It’s difficult to find anything about your insurance plan. The claims information gives no information at all. Locating EOBs is next to impossible. Trying to figure out where the random numbers they calculate towards you deductible is impossible. They give zero insight into claims or your plan, which I am sure is on purpose. Best of all, the “contact us” button within the app sends a message to an “unmonitored inbox”. Was literally told that by a rep after they failed to respond to my inquiry. Why exactly does their Windows ‘95 app include links to “unmonitored inboxes”? I guess I shouldn’t be surprised that a company that is cheap and unethical as this one who denies care for the sake of lining the pockets of their executives wouldn’t spend time investing in an app that was actually useful. They hide benefits information from their customers, misquote benefits when asked, then deny claims that only occurred because they misquoted benefits. The app design is intentionally terrible, just like their coverage and ethics.

Useless for WellConnect

Well, my husband tested positive for COVID on a Sunday, out of state, so he wanted to call to talk to someone to see if there was something he could do to speed up the recovery process. We opened up WellConnect, which we’d used in the past, only to find that was no longer a working app and we needed MyBlue. The download was quick and easy. I was able to find a list of available doctors quickly, but then my screen went white. I closed and opened the app…twice. White screen. I restarted my iphone and re-opened the app. White screen. Ok, plan B. We got the app on my husband’s iphone and success! We found the list of providers again. We clicked on one to start a visit. It asked us to choose which family member the visit was for and a phone number. We tried to enter this information no fewer than a dozen times, to no avail. As soon as we would hit next, both fields would appear empty and it wouldn’t let us continue. Frustrating.