BCBSMA MyBlue Member App 4+

Blue Cross Blue Shield of Massachusetts

    • Free



Our MyBlue App is a simple and secure way for Blue Cross Blue Shield of Massachusetts members to manage their health care.

Our app is the most convenient way to stay informed about your plan when you need it. It connects you securely to your health plan information when you need it. With a simple tap, you can connect to your claims history, recent prescriptions, and financial accounts balances.
To use the app, you must register using your member ID that is located on your member ID card.
Key features of the app include:
• A digital ID card, that can be emailed, printed and saved to your phone
• Access claims activity and details
• Doctor information and visit history
• Medication information and refill dates
• Find doctors, dentists, and hospitals
• Secure, HIPAA compliant access to video doctor visits using Well Connection for medical and mental health care*
• Connect with member service or our nurse care line
• View information for dependents under 18
• Phone numbers and driving directions to hospitals, pharmacies and doctor offices
• Financial account balances, such as a Flexible Spending Accounts (FSA), Health Reimbursement (HRA), or Health Spending Account (HSA)
• Plan and benefit information
• A tool to look up medication coverage
• A secure message center and in-app notifications
• Ability to submit for your fitness and weight loss claim online
• Ability to view a historical summary of your claims for the past 2 years
• Specify your communication channel preferences and details
• Access to your 1099 tax forms
• Elect or update your Primary Care Provider during standard business hours
• Medicare PPO Blue users may now use the app to add, elect, or change their Provider of Choice during standard business hours
• Digital access to Medical, Dental and Vision ID cards
• Ability to pay your health insurance premium bill for direct pay users
• Live chat with customer service from your secure MyBlue account
• New and improved search functionality

*Features available based on your plan/benefits.
*Please note that Well Connection is not for emergencies. If you’re having a medical emergency, call 911.
Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

- iOS 13 and above supported

What’s New

Version 6.17

To improve your app experience, we perform regular updates to fix bugs, improve performance, and add new features.

This update includes the following features:
-Improvements to performance, scalability and security

Our goal is to deliver a faster app and we’re continuing to make updates and value your feedback. Have a question about the MyBlue app? Send us a note: myblueapp@bcbsma.com

Ratings and Reviews

2.0 out of 5
553 Ratings

553 Ratings

rickvo910 ,

When it works it’s still only mediocre at best

Have always used the app on and off when I need to look at my coverage. As of late I have been unable to even login to the app to do anything in it. That said, even when the app is working, searching for providers usually results in an error and looping back to the home tab.

Aside from that, and this may be a general BCBSMA thing, but there needs to be some better search features for types of providers and specialists or at least filters when looking for a provider. Oh and if you try to filter it’s hard to have more than one on at a time.

Developer Response ,

Thank you for providing your valuable feedback. Please reach out to us at +18002622583, if you have other suggestions.

JHoffmann117 ,

Terrible, broken app

Update 3/8: I didn’t think it was possible, but the latest update appears to have made this app even worse. I can no longer even sign into my account. This app is now entirely broken; if I could give 0 stars, I would!

Update 2/6: They replied to my review here asking me to email them, presumably to gather more specific error logs. Well, I emailed them and just received a generic response thanking me for my feedback and they’d look to address my concerns in a future release.

Original Review:
There are very few things in this app that actually work. The worst is the fact that practically every link (ex: express-scripts) seems to open in the Safari browser preview popup. This would just be a minor annoyance if it actually WORKED. Yet the webpages never actually load. Plus the UI has still not been updated to scale appropriately for newer iPhones with the camera/speaker area that extends into the screen. It’s been 3 years since the iPhone X... when are you going to update that? It’s become a bit of a tradition where I open this app every few months just to check in. Inevitably I immediately close it in frustration and login on my laptop.

Developer Response ,

Thank you for the feedback. We would like to get more information from you in order to better help. If you are still experiencing the same issue, you can also email us at myblueapp@bcbsma.com or call at 1-800-262-BLUE (2583).

Wallacegr ,

Can’t log in

Ridiculous can’t log in at all ! Useless Called number provided, I was told this is a known bug and to try back in 2 days it would be fixed Obviously not — any clue when you’ll have it fixed since it has not worked for at least 2 months You should just remove the app — it would be better customer service then asking what is happening when we are all expressing quite clearly you cannot log in through the app you should be able to replicate this if not happy to get on a call with you just let me know, give me a real phone number to call Seems like nobody really cares about fixing the problem but only seeing complaints wish I could just give it a zero rating rather than even one star

Developer Response ,

We apologize for your bad experience. Could you please update the application? The older version has some issues that we have fixed. If you still face any issues, please contact us at +18002622583.

App Privacy

The developer, Blue Cross Blue Shield of Massachusetts, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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