Breville‪+‬ 12+

I bought the Breville Joule Air Fryer Pro Oven specifically because of the app. I had already had a Breville air fryer pro that did not have the Wi-Fi connectivity or the app and liked it a lot, but wanted the ability to control the oven remotely. I was very disappointed, the app was very limited. While I am glad to see that Breville has expanded the usability of the app, it is RIDICULOUS that, although I can set it up to do things, I still have to go to it physically to start it operating. This is a huge drawback ! None of my other app control appliances have this silly limitation. I have an Anova Combi Smart Oven that has a wonderful flexible app where I can do anything from the app I can do from the oven directly. I have a dishwasher I can start remotely, I have a washer and dryer I can start remotely, and many smaller appliances as well.

Breville get a grip and fix this by removing the limitation or at least give users the ability to shut that restriction off. While you claim that the restriction is “for safety“, that is nonsense. The Anova app will only start the oven when I affirmatively tell it to, likewise the washer, dryer, and dishwasher.

Hi Marrery, thank you very much for your feedback and we are so sorry for the disappointment! We are constantly working on improvements to the app and feedback like this is very helpful. If there is anything we can assist further with in the meantime, please feel free to reach out via the app or at https://mybreville.my.site.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville .

Thanks again for your feedback.

New app update fixed my issues below. Now I just see recipes designed for my Smart Over Air Fryer Pro.

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I own a $400 Smart Oven Air Fryer Pro. When I first learned about this app, I was super excited! How exciting that Breville is supporting their high end kitchen products with custom recipes! I scanned the bottom and registered it which was successful in the app. Now I will get customized recipes for my Smart Oven Pro! So imagine my disappointment when every recipe said it was EXCLUSIVE TO or OPTIMIZED FOR the $600 Joule oven. What a joke! My $400 Breville SOP can do the exact same functions just not quite as automated. I finally discovered that some recipes have in “tiny font” that “You have a device that can cook this. Select this.” underneath the large Joule oven font & picture. I selected my SOP, but I have to do this every single time! Thanks for stabbing me in the back Breville! I will currently never buy a Joule bc by then you will probably be upselling me on the next model. Recommendation: Please Breville support all of your Smart Oven customers! When a customer enters in a supposedly compatible oven model, filter out the incompatible recipes. Automatically switch the recipes to use oven the user registered. Give them a decent experience! Of course, throw in the very occasional ad for the new model. These are the very basics of how you win and keep customers.

Hi mrbuffneff, thank you for taking the time to leave this feedback–this would be a frustrating experience and we apologize! You should only be seeing content for the oven that you added, so we'd love to figure out what is happening here. If you are willing, please submit a support ticket at support.chefsteps.com so that we can best assist. We'd love to get to the bottom of this. Apologies again and thanks for your help!

It’s like the devs were given specific instructions not to include any functionality people might actually want. - Gimmicky “recipes” you’ll probably use once for the novelty and never touch again? Check. - Setting the temperature? Nope. - Setting the time? Of course not. - Preheat? You wish. - Stopping the oven? Yes! - oh wait it just throws as error. - And even if one of their preset options happens to do what you want, you can forget about anything useful like starting the preheat from the couch, or scheduling your toast so it’s ready when you get up, because the oven won’t START unless you press the button on the front of it in such case you might as well not even bother with the app in the first place. Only useful thing I’ve found it does so far is show how much time is left and notify you when it’s done. The stupid thing is it clearly *can * do all those other things but the functionality has been deliberately not provided. Remote start I assume they think I’m just too stupid not to burn my house down. Why you can’t do something basic like set a specific time and temperature instead of hoping the app has the food in its list and trusting its judgement, I have no earthly idea. As it stands it feels like I mostly just lit $100 on fire by upgrading to the “smart” version of the oven. Honestly it just makes me wish the June oven wasn’t perpetually out of stock.

Hi there! Thank you for your review and we are so sorry for the less than perfect experience you have been having. We really appreciate your feedback and are working on many of these items for the future. The button press above is a requirement for UL certification unfortunately, but we absolutely hear you on this! If you have any questions about you oven or that app, please feel free to reach out anytime via the app or at https://mybreville.force.com/BrevilleCustomerCommunity/. We welcome any additional feedback and look forward to adding some of these features in the future!