BRiMobile 4+

Can’t tell the difference between deposits and withdrawals under ‘recent transactions’ and other functionality issues not to mention their phone system repeatedly hangs up on me and their “press 1 for call back” feature doesn’t work!

Horrible. In decade I’ve never had an iPad lock up until this app. Once in, the account balances and plan years are confusing and not accurate (shows more money in current year, shows two entries for previous year. One says zero which is wrong the other show a dollar amount which is wrong). When submitting you have to trick app/click off like exiting any other app in order to get option to submit claim. After an hour and finally submitting claims the recent transactions show nothing. They appeared successful but were they?? No one knows. Devs must not live in this country or in real world - we get email receipts in todays world yet you cannot upload a file, only a photo. What?!?? So load up and screen shot? Dumb. Waste of time. Really a joke and I would never use except for fact we have no choice. Perhaps that’s why devs don’t care about quality.

My employer recently switched to BRI for our FSA and HSA accounts. I sure hope it saved the company a pile of cash, because the service from BRI is awful. Cards weren't even sent out until 3 weeks into the new year. There's very little information that comes with them about how to use them and differentiate between HSA and FSA dollars. Their website and app are both poorly designed, glitchy, and provide little if any useful information for employees. In short, I wouldn't recommend this provider to anyone.