The CallTrackingMetrics Agent App allows you to manage the inbound phone calls coming from all of your advertising channels. Answer calls, texts, and chats directly from your mobile device. You’ll also be able to make outbound calls, receive push notifications for incoming live chats, return a call or text message, and take notes or read from a script while on a live call, all within the app.
Each phone call coming in through your marketing channels immediately appears in the app. Access caller data, including the source and keyword of each call, and add notes and tags for each caller. You can also review the recordings of all incoming calls through your tracking numbers.
Integration of Caller ID
Performance and stability enhancements
Ratings and Reviews
2 updates later & you’re going backwards
4+ years in business
10+ version updates
Mobile app: completely useless.
Forced logouts multiple times a day @ random
Deleting of login information on mobile
Delayed calls showing up in groupings of 10-20 out of nowhere
If you’re a call center taking 500+ calls a day wirh 30+ employees working strictly from a Desktop and headset, you’ll likely never suffer from the poor detail quality in the nooks and crannies of this software.
If you’re a small outfit that requires tjay everything actually perform as promised/optimally, run in the opposite direction for software wirh a track record of consistency and quality performance.
Not requiring a contract isn’t a bonus here, it’s to save them time and money bc they don’t trust the product they’re putting out and don’t know how to make it better.
Next review is 1 star and a switch to a competitor that knows what they’re doing.
Does not show source of call
CTM is great on desktop and allows you do to just about anything you need. However, when I’m not at my computer I'm unable to see what source the incoming calls are coming from. This happens to me quite often as I run a business and do not have time to be at my computer all day. I often need to report to my partners what campaign certain calls are coming from and this app makes that impossible to do on the go. It seems like it would be a pretty obvious function to include as it’s one of the most important parts of the service as a whole. Very disappointing because that was the only reason I downloaded the app in the first place.
I wish I could say no stars bc this app is absolutely unreliable. Calls are dropped if you’re even able to answer a call.
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The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Usage Data
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- Call Tracking Metrics LLC
- 80.7 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © CallTrackingMetrics LLC