My CenturyLink 4+

CenturyLink, Inc

Designed for iPad

    • Free

Screenshots

Description

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact

What’s New

Version 5.0.6

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:


• Minor updates and stability fixes.

Ratings and Reviews

4.4 out of 5
111.1K Ratings

111.1K Ratings

2208waid ,

Excellent Service

We were struggling with a number of issues and felt like we needed in home help. Our internet kept dropping out we ordered an extender and still were having issues. My husband requested in home assistance after over the phone assistance was pretty much no help to us. That said tech issues are not our strong point. Our tech arrived and went through everything worked on our modem, re-checked our extender device, helped us get back to our devices not talking to the printer and over all solved our issues. We were extremely pleased. Century Link checked in several times to make sure we still needed assistance and kept in touch with arrival time. We wore masks, our technician wore a mask and boot covers. He was knowledgeable, polite and informative. All of our questions were answered and we feel comfortable that our service is up to speed.

Developer Response ,

We are so happy to hear your service issues were resolved! Thank you for your feedback! -LeighAnn

grandprairie ,

THE WORST CUSTOMER SERVICE

I have had and dealt with century link myself and family for over 10 years. My family has left them and I will be doing so shortly. Customer service is absolute garbage, any issue you contact them for is “oh just unplug your router” or “you’re using too much bandwidth” I have had the same devices connected with less usage than I ever have but more frequently than not I am without internet or it will connect to any device for 30 seconds or less and lose connection. I have phoned and talked to many different people and am met with the consistent responses I stated earlier. I have requested a new line, to no response or mysteriously the call getting disconnected, I have requested a replacement modem and have been met with similar responses. I have been quoted and what is included on my bill is 6mbps of service yes I understand to people reading this, this in itself may seem ridiculous but this is the fastest internet I have ever had at any home (when it works) yet I am only receiving 2.3-2.6 on a good day. This is beyond aggravating when my wife has to work from home and we have no assistance. Oh and all lights are still operating correctly on my modem by the way, also has been restarted 4 times in the past 7 hours. Still no change. What now century link? Should I dip it in water with it plugged in? Maybe that could give us a boost. Thanks.

Developer Response ,

Hello, I apologize for any issues you have encountered with your service or when trying to reach tech support for assistance. Please feel free to contact us at talktous@lumen.com with reference number 49855531 in the subject line, and we would be happy to assist you. ~Cherie

oooooo nooooooo ,

Unbelievable

As I am writing this review I am on hold with CenturyLink and on a chat with CenturyLink in regards to my Internet service being repaired that’s been out since Sunday last week today is Friday I’ve been on hold for 48 minutes and on chatout for at least that same amount .I had been in a text chat with CenturyLink on Wednesday and they were still not able to fix my Internet even after sending me a new modem that is actually used because it has lint and dust in the vents. So at that time Wednesday they said in the chat that I still have that they would send a technician out that would come to the house and fix my Internet anytime between the 22nd and the 24th of June between 8 o’clock and 4 o’clock it is now 530 and I have still not heard from the technician at all in regards to my service being repaired I have taken the afternoon off of work which is costing me money this is just unbelievably poor poor poor customer service I cannot recommend them at all this is truly horrible .They even put down in the chat that if I was not available for them to enter the home to fix my Internet I would be charged at least $100 because I didn’t make it acceptable for them well I think they were going to be giving me the refund of $100 plus may be more for the total cluster fluck .

App Privacy

The developer, CenturyLink, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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