I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use this app every month.

The app has a setting option to enable notifications, but they never appear and 'AppFolio Portal' does not exist in the iOS Preferences 'Notifications' section alongside all the other apps on my phone that offer various push notifications. For a multi-year lease where the app is rarely ever opened (because there is nothing to see), optional push notifications would be ~very~ useful for things such as: - New Document Added - Payment Received - Balance due exceeds autopay amount (keeping in mind that some people may have multiple autopays each month, for example drawing from separate bank accounts for roommates) - Maintenance item response received --- Separately, it's not clear from the interface if older payments / documents / maintenance requests are hidden / removed. Even if the files are deleted, a full history should be available (e.g. by having an old filename and its upload date still displayed in grey, with an indication that the PDF is no longer available online). --- A messaging feature similar to the maintenance request, perhaps under the existing 'Contact' tab, would be nice as well (as would an option to submit in-app feedback to the AppFolio developers.) Finally, a tab containing copies of both the current ~and~ original lease (not hidden in a long unstructured list of other documents) would be quite helpful.

Great app to pay and manage lease or rent - however the $9.99 processing fee is just ridiculous. There are so many other portal platforms that offer cheaper processing fees but this app has dominated the rental market, making it to where the owners of this app can set the processing fees at whatever they want and businesses will just keep using them because they’ve established their reliability. Which it is a good app. But I think every tenant paying their rent on this app would agree this is too high. Renters already have to deal with shady property managers and erroneous charges and paying their hard earned money just to live. And there goes another $10 that literally won’t assist the tenant in any way. $10 I could’ve used for part of gas or groceries

After checking twice that my payment info was entered correctly for my HOA payment, the AppFolio app deleted the last number of my bank account, a 0, so I bounced a check because of this error. I usually don’t pay via echeck but I’m being charged $9.99/month to use a credit card to pay my bill ELECTRONICALLY, and only $2.49/month extra for echeck. To push people away from eBill with horrendous charges is asinine. I won’t be using eBill after 2025. Because of this bounced check, I had to resubmit my payment AND pay a NSF fee of $50 on top of paying via echeck again. I have been waiting 2 days for the next attempted payment to hit my account, but I cannot access help from a human being for this app since I am not a property management firm, and the app does not allow any type of temporary visibility or a confirmation page prior to submitting a payment. Since I have no absolute, surefire way to confirm that my bank info was not deleted in error by the app again, I have been waiting on pins and needles for another check to bounce. If I could, I would sell my house and abandon all types of HOAs, rent, etc. HOAs and affiliates are not worth the stress. Would not recommend!!!