Online Portal by AppFolio 4+

Pay rent or dues instantly

AppFolio, Inc.

    • Free

Screenshots

Description

The Online Portal is for residents whose management company uses AppFolio Property Manager. Stay connected to your property or association manager and enjoy instant, on-demand access to your one-stop shop for the information and tools you need.

• Pay rent or dues and set up automatic payments
• Submit and monitor the status of maintenance requests
• Access important documents like inspection reports for tenants and meeting minutes for homeowners
• View and download your lease agreement
• Homeowners can submit architectural requests and view association-related events

What’s New

Version 0.9.60

* Bug fixes and performance improvements

Ratings and Reviews

2.4 out of 5
855 Ratings

855 Ratings

ryan c thompson ,

FRUSTRATING when switching between accounts

I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use this app every month.

Developer Response ,

Hi Ryan - We'd like to learn more about the issues you're describing. Please reach out to use at online-portal@appfolio.com so we can set up some time to chat.

Jim Grisham ,

Works well enough; no iOS notifications

The app has a setting option to enable notifications, but they never appear and 'AppFolio Portal' does not exist in the iOS Preferences 'Notifications' section alongside all the other apps on my phone that offer various push notifications. For a multi-year lease where the app is rarely ever opened (because there is nothing to see), optional push notifications would be ~very~ useful for things such as: - New Document Added - Payment Received - Balance due exceeds autopay amount (keeping in mind that some people may have multiple autopays each month, for example drawing from separate bank accounts for roommates) - Maintenance item response received --- Separately, it's not clear from the interface if older payments / documents / maintenance requests are hidden / removed. Even if the files are deleted, a full history should be available (e.g. by having an old filename and its upload date still displayed in grey, with an indication that the PDF is no longer available online). --- A messaging feature similar to the maintenance request, perhaps under the existing 'Contact' tab, would be nice as well (as would an option to submit in-app feedback to the AppFolio developers.) Finally, a tab containing copies of both the current ~and~ original lease (not hidden in a long unstructured list of other documents) would be quite helpful.

Developer Response ,

Hi Jim,

Thanks for your review and your thoughtful feedback! Please know that we are currently investigating updates to our push notifications system. We'll also take into account your other suggestions as we're also looking to make our app easier to use. If you'd like to discuss this further, please email us at online-portal@appfolio.com.

Thanks again!

ffflippy ,

Not able to get rent notifications

Having a hard time with getting rent notifications with this App. I know my contact preferences are correct because I get emails from maintenance requests, etc - but when it comes to rent notifications, I don’t get any at all. I have double checked my preferences and looked through my spam emails, and still nothing. All my settings are correct. I’ve even uninstalled and reinstalled the app - it’s still not fixed. I’m frustrated because there’s no way to reach out to someone for help on this.
Otherwise it’s a fine app that seems to work ok. But it’s annoying that arguably the most important notifications don’t come to me via email or push notifications.

Developer Response ,

Thank you for reaching out. We'd be happy to look into this further. Would you mind emailing online-portal@appfolio.com from the email address you use to access your account so that we can help troubleshoot what might be going on?

App Privacy

The developer, AppFolio, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

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