Online Portal by AppFolio 4+

The app has a setting option to enable notifications, but they never appear and 'AppFolio Portal' does not exist in the iOS Preferences 'Notifications' section alongside all the other apps on my phone that offer various push notifications. For a multi-year lease where the app is rarely ever opened (because there is nothing to see), optional push notifications would be ~very~ useful for things such as: - New Document Added - Payment Received - Balance due exceeds autopay amount (keeping in mind that some people may have multiple autopays each month, for example drawing from separate bank accounts for roommates) - Maintenance item response received --- Separately, it's not clear from the interface if older payments / documents / maintenance requests are hidden / removed. Even if the files are deleted, a full history should be available (e.g. by having an old filename and its upload date still displayed in grey, with an indication that the PDF is no longer available online). --- A messaging feature similar to the maintenance request, perhaps under the existing 'Contact' tab, would be nice as well (as would an option to submit in-app feedback to the AppFolio developers.) Finally, a tab containing copies of both the current ~and~ original lease (not hidden in a long unstructured list of other documents) would be quite helpful.

Hi Jim,

Thanks for your review and your thoughtful feedback! Please know that we are currently investigating updates to our push notifications system. We'll also take into account your other suggestions as we're also looking to make our app easier to use. If you'd like to discuss this further, please email us at online-portal@appfolio.com.

Thanks again!

its simple enough to use instead of through a web browser. Likes to try and coerce buying insurance by saying you're only "partly set up" which is a bit manipulative. Also, when you update it likes to sign you out making you not want to bother updating! Needs more functionality to be more regularly added rather than what is done with most updates, and as mentioned to not have you automatically signed out simply by updating. It is useful for paying rent, and submitting maintenance reports. More for landlords than tenants tho, as example with contesting things. But otherwise it gets the basics done, simply so.

Hi there,

We're happy you find our app easy to use and that it allows you to get the basics done! We appreciate your feedback with regard to the account setup and will take this into consideration. That said, renters insurance provides protection for your personal belongings as well as the property, and our intention is to make it convenient for you to demonstrate proof of coverage to your property manager. Please know that we're actively researching new features to keep our app simple to use but with more functionality for everyday use. Lastly, we recently released an update that should have addressed the logout issue. Please ensure you're on the latest software. If this issue is still occurring, please email us at online-portal@appfolio.com and we can investigate further.

Thanks again!

I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use this app every month.

Hi Ryan - We'd like to learn more about the issues you're describing. Please reach out to use at online-portal@appfolio.com so we can set up some time to chat.