Online Portal by AppFolio 4+

Pay rent or dues instantly

AppFolio, Inc.

Designed for iPad

    • #44 in Productivity
    • 2.8 • 469 Ratings
    • Free

Screenshots

Description

The Online Portal is for residents whose management company uses AppFolio Property Manager. Stay connected to your property or association manager and enjoy instant, on-demand access to your one-stop shop for the information and tools you need.

• Pay rent or dues and set up automatic payments
• Submit and monitor the status of maintenance requests
• Access important documents like inspection reports for tenants and meeting minutes for homeowners
• View and download your lease agreement
• Homeowners can submit architectural requests and view association-related events

What’s New

Version 0.9.32

* Bug fixes and performance improvements

Ratings and Reviews

2.8 out of 5
469 Ratings

469 Ratings

MnKK1 ,

simple enough

its simple enough to use instead of through a web browser. Likes to try and coerce buying insurance by saying you're only "partly set up" which is a bit manipulative. Also, when you update it likes to sign you out making you not want to bother updating! Needs more functionality to be more regularly added rather than what is done with most updates, and as mentioned to not have you automatically signed out simply by updating. It is useful for paying rent, and submitting maintenance reports. More for landlords than tenants tho, as example with contesting things. But otherwise it gets the basics done, simply so.

ryan c thompson ,

FRUSTRATING when switching between accounts

I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use this app every month.

Developer Response ,

Hi Ryan - We'd like to learn more about the issues you're describing. Please reach out to use at online-portal@appfolio.com so we can set up some time to chat.

lilivie6 ,

Horrible

Every quarter my scheduled payment comes out later and later to the point where I’m being threatened with late fees. This time I figured that I would fix the problem and instead of making an early payment, I could fix my delayed automatic payment. I tried setting it to April 24 but for some reason, it would show up as May 24. I tried to fix this 3-4 times because I thought maybe I was being stupid or doing something wrong. I finally gave up and processed a manual payment. I figured that at least I can avoid the late fee. I could go back and fix the May 24th date to the correct future payment date. Instead, I was charged twice. Per their FAQs, I was to put a stop payment in to my bank which is going to take extremely long to process. All I want to do is send my money to where it’s owed. This app is a piece of garbage. I will be gladly paying by check from now on.

Update: They reached out to me asking me to reach out to them so that they may show me how to use autopay after I’ve been using it for months. Their customer service is non existent. Do not use this app.

Developer Response ,

Hello - Please feel free to reach out to us at online-portal@appfolio.com so we can show you how to set up auto-pay. Thank you.

App Privacy

The developer, AppFolio, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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