Screenshots

Description

The Online Portal by AppFolio offers a simple way to stay connected, make payments, submit and monitor maintenance requests, and much more from the palm of your hand.

If you have any questions regarding your account in the Online Portal, please contact your property manager. With feedback on the mobile app, please contact online-portal@appfolio.com – we would love to hear from you!

Key Features Include:
* Pay rent or dues instantly
* Set up auto-payments
* Save time writing and mailing checks
* Submit maintenance requests, with the ability to add photos
* Monitor the status of your maintenance requests
* View or download your lease
* Easily access shared documents

What’s New

Version 0.9.9

* Bug fixes and performance improvements

Ratings and Reviews

3.1 out of 5
275 Ratings

275 Ratings

Kijrahi ,

Convenient but has an annoying bug

I love that I can use this app and not have to go to the website, however, it’s really annoying that it has a scrolling bug. Sometimes when I’m scrolling in the app, it just stops for a bit and I get stuck. The waiting time before it fixes itself is variable, too. I really hope you fix this as soon as possible.

ryan c thompson ,

FRUSTRATING when switching between accounts

I use the tenant portal for both my apartment and my business through separate property managers. But Appfolio won’t let you connect multiple accounts. The first problem is that they were both originally under the same email address so it gave me no way to access my business property manager’s account as it only let me connect my email to a single property manager and would only open my residential account. After having to deactivate and reactive with a new email, by which the only way is to contact the property management and have them do it, Then there’s the hassle of Appfolio not storing multiple accounts in Apple key chain. This is frustrating because every time I log in it will suggest the password for the other account and save it with the email I was trying to use, or if I typed in the correct password it would update that and save the password for the wrong email email that is in the keychain. So then I’d have to go back and reset the passwords. PLEASE MAKE IT EASIER TO SWICTH BETWEEN ACCOUNTS. Just make it like any other app that you can select which account you want from keychain when logging in. Every month I have to go through this awful process of switching accounts, resetting the passwords,etc. It’s time consuming, frustrating and I dread having to use this app every month.

Developer Response ,

Hi Ryan - We'd like to learn more about the issues you're describing. Please reach out to use at online-portal@appfolio.com so we can set up some time to chat.

Jai Vang ,

✨First impressions

So with my current moving situation this app was found very helpful. It was quick and efficient. I was quite surprised honestly. The app it’s self is nice and self explanatory. I find it pretty convent. Since I live with 3 other roommates, we can login into our own account and see what’s left to pay as a whole. (That’s is one of the main reasons why I like it.) Since I started using this app I wanted to explore what else they offered. The more I look the more I found. This app also provides insurance for you house if needed. Pretty good if your just starting off, I personally like it myself. Again this is my first time using this app. I don’t know if there’s a big bug but, we’ll see! (haha BBB) 5 stars for me!

App Privacy

The developer, AppFolio, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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