I’ll admit that having a key in my phone is nice. But having rented my Tesla through Turo, I was not expecting to be charged more through another app. I expected to have to pay to charge the car, but I DID NOT expect it to cost pretty much the same as gas. And they took another $25 just for me to get into the app just to unlock my Turo, having to spend an extra 10-15 minutes in the Arizona sun just to unlock my car. Never going to rent an electric vehicle again. And definitely not one that utilizes this app. No customer support through the app or any contact information at all for that matter. 1/10. And only because having the car unlock and lock as I came and left was convenient.
Hello – A note from the developer of this App. Thank you for the note. We specialize in making Digital Car keys for rental companies. The keys are set up to allow access to the vehicles and allow optional charging at Chargers. We are software providers, and not operators. Given this, the rates are set by the rental companies and we require them to be up front about their rates. We encourage you to reach out to your host / rental company if you have any concerns or questions.A note on the $25 – some rental companies require a $25 deposit, which is automatically returned. The only reason deposits are not returned is if there are unpaid balances.I'll add that we're going to also add more information in the app about rates to make things clearer, as we certainly don't like to hear that you were surprised.