Welcome to the Chick-fil-A® App. Find a restaurant near you and order ahead. Chick-fil-A One® Members can receive points with qualifying purchases, redeem available rewards of your choice and reach new tiers with increasing benefits.
1. Find restaurants - Find Chick-fil-A® restaurants near you while searching from home or out and about.
2. Order Ahead – Place your order through your phone and pay, choose your preferred pick-up method, and let us know when you arrive.
3. Receive points – Receive points with every qualifying purchase by scanning your QR code in the Chick-fil-A® App, paying with your Chick-fil-A One® digital gift card, or placing mobile orders at participating Chick-fil-A® restaurants.
4. Redeem rewards – Use your points to redeem available rewards of your choice, including: free food rewards, birthday rewards, meal donations and more.
5. Personalized menu – We’ll remember what you like and – even better – how you like it.
Thank you for downloading the Chick-fil-A® App! This release includes some minor bug fixes and performance improvements to help make your app experience better.
Ratings and Reviews
This app is actually very good.
I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals.
And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it.
I would absolutely recommend this for any person that is a fan of Chick-fil-A.
I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
App has too many weird glitches
I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.
Terrible customer service response time
I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used.
Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again.
When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Chick-fil-A, Inc.
- 63.6 MB
- Food & Drink
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2016-2024 CFA Properties, Inc.