Chick-fil-A 4+

I cannot count the number of times I’ve had the app tell me that I “placed an order” only to arrive at the restaurant to find the order has not been placed because I forgot the counter intuitive and asinine need to scroll down several pages to the bottom of the screen and also press the “I’m here button”.

I suppose this is intended to be considerate allowing staff to deliver carry out orders hot but ai hate it. The picky may call me a minority but don’t give a hoot about hot (actually I prefer warm or cool) because I’n here for FAST food. When I’ve placed an order, I expect the food to be ready when I arrived (ideally cool enough that it won’t burn me if I scarf it down and get back on the road). Having an automated maitre d’ feature trying to make sure my food is hot. It’s not only inconsiderate it’s an inconvenience. I love all the other features of this app. This one has been such a persistent nuisance, that next year I do not intend to patronize Chick-fil-A at all. I’m going to find another fast food app with fewer pretensions toward five star service that allows me to order ahead and has the food ready when I arrive without the need to press two buttons to confirm the same thing that should have been implied in the first action of acarry out order button that offers a false confirmation of “order placed”.

I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals.
And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it.
I would absolutely recommend this for any person that is a fan of Chick-fil-A.
I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.

I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.