Chipotle - Fresh Food Fast 4+

In an attempt to get the reward badges I have been going to Chipotle on different days then I normally would and keeping track of my points the best I can. Points show up 24-48 hours after purchase (maybe). When they don’t, you must “Chat with Pepper “, which is a minimum of 15 minutes +. A robot attempts to assist you, but can’t correct missing points. It passes you to a human who can only say the points have been added, it will be 24-48 hours. Problem should be solved, an employee has verified that you earned the points and has correctly added the points into the system. In 24-48 hours when no points are received you must go through the system again. They are corrected again. This time it will take up to seven days. Some points are added, but there’s no way to confirm for which purchase. Still missing approximately 800 points, but they stated that I was given an extra 250 for their mistake and earned 500 from a reward badge achievement. This should make things even. It doesn’t. When I order in your app, it should never miss points or even take 24-48 hours. Your app can instantly accept my order and my payment. Then within a minute send a text/email verification, but can’t instantly add the points. Then it loses the points? I would think that your IT Department could correct this and also show on the app and text/email the points awarded for each purchase side by side or in a running tally.

There are several problems with the chipotle app in my opinion. First, anyone who orders online or scans so that they can get points should have the receipt email to them. Also you should be able to pull up the receipt in the app, as well as look at your transaction history. 2nd, you should be able to see your points adding up other than just the total, to ensure they are being added correctly. 3rd, you need to create a short comment section at the end of each entry item. Currently there is no way to communicate with the restaurant about any specificity to one’s order that can’t be manipulated via the app options. What if I want the fajita veggies on the side with my bowl? There’s literally no way to tell the restaurant that now. Which means if I want that, I have to come in and order the food the good old’ fashion way.

The Chipotle app has basically taken every measure possible to avoid letting people see specifically how their points are being added at each purchase, as well as still requiring me to get a paper receipt regardless of whether I have a rewards account. I also can’t order through the app if I want my food the same way I am able to get it if I just go through the line inside. It’s not efficient and it’s archaic. Get it together Chipotle, you’re better than this.

I love you chipotle. I love you like peanut butter, loves jelly, nestled in a loaf of bread. I love you like Christians love Jesus, and like Jesus loves me. I love you until the end of time no matter what happens, whether it’s controversy or just good old fashion, food poisoning, I will still love you. I am addicted to you. I just wish, oh, how I wish, that I could teach every employee how to wrap my burrito. I wear a suit every day to look good for you chipotle‘s, and when you wrap my burrito and it’s foiled inside a bag, the foil does not protect it from an incompetent rap. I don’t care if you double rap, what I do care about is when you pretend that aluminum foil is part of the tortilla and throw those wayward pieces of chicken in there after wrapping it. I care when you let him three large tablespoons of juice leak out of the side and watch it and ignorantly try to control it with the aluminum foil and pretend that it will not be there when I open it up. Period I don’t know what it’s going to take to convince you that this is not the way to roll a burrito. It is, however the way to dirty my suit. I love you chipotle even if you make me late to my open house you are worth it. But please, please, please learn how to roll an oversized burrito without getting it all over the place and then rolling everything into an aluminum foil.