Chrysler 4+

I’ve had the app for 6 weeks. Loved it. BUT It didn’t want to update the location yesterday of the vehicle and it usually does it in the background without a refresh. Then, today…Suddenly it has decided to sign me out (for the first time) and lock my account. Now I cannot even log into the website portal. I’ve tried resetting the password through the website and the app did the same thing. There’s no way to report an issue than this revue because there’s no help link on the main page of the app other than resetting your password. Today is my birthday and instead of enjoying it I’m sitting here frustrated and trying to fix this.

Greetings, happy birthday! Sorry for the unpleasant experience you had with our app recently. Please know that our team would be more than happy to provide assistance. Follow up with us via email at socialmedia.uconnect@fcagroup.com, to provide additional details regarding your concerns such as your VIN and email you use to login with, so we may determine how to best assist you. ~Rob

At this point can only give a one-star review. I have a 2020 Chrysler 300s AWD and I am having issues with the Chrysler Mobile App. I signed up for SiriusXM Guardian on December 21, 2023 and I have been having issues with the mobile app since day one. While the app does show a picture of my vehicle none of the remote applications within it the app works such as the correct fuel level and odometer reading, door unlock/lock, remote start or horn blowing or vehicle location. I called customer service about this issue and I was told it could take upto 6 days for all vehicle to sync with the app, which seems kind of weird since previous vehicles I have owned with Mobile App features would sync with the vehicle, in fact it would sync within seconds. I had to manually type in the preferred dealer via the Mopar Website, as the app crashes each time I have attempted to do so. I am emailing you all in hopes that this issue can be resolved, because Customer Service seems to be at a loss with resolving the issues and from looking at reviews I see other Chrysler/Dodge/Jeep/Ram Owners are having similar issues.

Greetings, we’re very sorry to hear that. Please know that our team would be more than happy to provide assistance. Follow up with us via email at socialmedia.uconnect@fcagroup.com, to provide additional details regarding your concerns so we may determine how to best assist you. ~Rob

I have a 2021 Ram and 2020 Chrysler Pacifica. They were both in the UConnect app and everything thing worked fine. When the UConnect app was no longer supported and I was forced to download this app, the Pacifica was already shown when I logged in for the first time. I was unable to add the Ram to the the Ram app.
Sent an email to the address that is always mentioned in the developers responses. After a couple of days, the Ram suddenly shows up on the Chrysler and Ram app but now the Pacifica is not in either app. Both vehicles are there on the Mopar site.
Contacted an “Agent” and they couldn’t get the Pacifica added to the app. So I am paying for SiriusXM Guardian and I am currently unable to use it for the Pacifica through this app.

Hi, we are sorry to hear about the concerns you encountered. For personalized guidance and assistance, we encourage you to email us at socialmedia.uconnect@stellantis.com, and our team will be happy to help. ~Michael