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How it works:
• Download the free ClassPass app.
• Sign up for a free trial and receive credits to book fitness classes, gym times, spa appointments and more – on us.
• Browse studios, gyms, salons & spas near you (pro tip: filter by reservation type, location, time & more to easily find what you’re looking for!).
• Book classes & appointments instantly without needing to create additional accounts or enter payment details.
• After your trial, customize a plan that works best with your fitness & wellness routine.
• Roll over unused credits up to the number of credits in your next month’s plan.
• You’re never locked in – change or cancel your plan at any time.
How to make the most of your membership:
• Access thousands of the world’s leading fitness studios, gyms, salons and spas including CorePower Yoga, [solidcore], PureBarre, Glosslab & more!
• Browse a list of recommended studios, gyms, salons & spas curated just for you.
• Bookmark your favorites.
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• Receive badges to celebrate your milestones and share them with friends.
• Read reviews & ratings from other ClassPassers to know what to expect with each reservation.
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• Work out at home with livestream and on-demand video classes.
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Thanks for using ClassPass! This version includes:
- General bug fixes and improvements
Ratings and Reviews
Fix the two Glitches
Please fix “location” settings to be able to save all the areas you clicked on or city of your choice like Chicago area where you can click all the different neighborhoods you want to see what classes and times are available have it saved so you don’t have to keep doing it each time you want to check for classes & times for multiple locations… just do it once and save it in your preferences or filters.
Also, when you’re looking to see what classes are available all the day or from whatever time you want to see all classes from like 10am until 11pm
and if you click on a time slot like 5pm to read class description, when you click back out to try and go back to where you left off at it doesn’t do that, it continuously takes you back to the the top of scheduled time slots each time you click to view a class description then you have to start all over again and scroll back down to the time slot you left off at to be able to continue to view the schedule for the remainder of the day. Please fix so we can view a class description and go back to where we left off at and continue seeing the rest of the schedule for the remainder of the day and not have to start all over again from the top.
Developer Response ,
Thank you for your feedback, we will definitely take your suggestions about location settings and the time slots into consideration.
-----edit update: classpass has helped me resolve this issue. There had been a mistake in filling out the class review option. I tried to avoid filling it out by clicking "missed class" afterwards. I was refunded and it has been resolved. classpass is a great app with lots of options to workout at different places- but there are definitely small things like that needs improvement.
I've had class pass for almost a month now. While I really do like it, for me it's really been lacking in customer service. It's been over 4 days since I contacted customer service about me being incorrectly charged for supposedly missing a class. I specifically remember going to the class, but class pass charged me $20 for missing it. I contacted customer service, and have yet to hear back about what's being done. In another issue , I attended the wrong class and missed the original class, so I was charged $20 again. This yoga studio has 2 locations, and while I was aware of that, I thought that the location on the map for that scheduled class was for that specific location, which would make sense. I had not realized that the scheduled class and location did not match up with each other. I haven’t heard back about this, but I was already charged. My friend, who has the exact same issue as I did because we were together, was reimbursed immediately. I’m just frustrated because I feel like the app would be great if they were more responsive to customers.
Developer Response ,
Hi there, thank you for taking the time to provide this feedback and we're so sorry we were not able to get back to you sooner! We definitely try our hardest to respond to everyone in a timely manner. If you have any other questions or concerns feel free to reach out at classpass.com/contact we'll follow up as soon as possible.
Was a fan, but now may cancel
I really liked classpass —still do in terms of the convenience it provides and the ability to let people try different studios or gyms without separate monthly bills. However, a recent search filter change that didn’t behave the way as expected resulted in me booking a class at a different location than I had intended. Not realizing it, I went to the studio I thought I booked only to be told it was a different location. I cancelled the class since I couldn’t get to the right location in time and would have wasted additional money. When I contacted support about it, the response was pretty much: “oh well”. I’ve been a member and fan for several years and have recommended this service to many friends and family. To not get some follow up on this was pretty disappointing especially since I had spent about $12 for an Uber to make it to the class on time. So overall, i lost out on $32 because of a UI change and the company won’t even waive the cancellation fee. It’s not a big loss, but I find the principle of not owning up to a the company’s mistake (in their interface) is pretty f-ed up. Customers should not be the ones that pay for that. I’ll be cancelling this membership (of 3 years) if this is how they resolve company-responsible issues.
Side note: other features of the app are cool. The recent addition of videos at home are super convenient! And I still like the activity filter and time filter interactions.
Developer Response ,
We appreciate your feedback and sincerely apologize for the trouble you're experiencing with our updated search feature. We would be more than happy to take another look at your account and see how we can help improve your experience with the new search feature - feel free to reach out to ClassPass.com/contact and we'll get back to you as soon as possible. Thank you for being a loyal, awesome ClassPass member.
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