The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)
o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
O Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message
o Depending on the facility, send credits to receive a reply

What’s New

Version 3.3.0

Signing in to your ConnectNetwork account is going to be easier! Now you can use your email address and password to sign in to your account.

Ratings and Reviews

2.0 out of 5
266 Ratings

266 Ratings

Neesh818 ,

Too many issues!

I love how convenient this app is to communicate with loved ones incarcerated; however I don’t think it’s fair that messages are delayed when sending and receiving, and the app synchronizes too often making it hard to retrieve messages. If we’re paying for credits there is no reason why this app should have this many problems. Also the inmate are allowed to use emojis but we’re not able to. I think this should be allowed. It won’t hurt to enable that feature. Thank you for making it more convenient to communicate with our loved ones but please fix the issues especially the delayed messages. Sometimes I won’t receive a message sent until 3 days after the day it was sent, which defeats the purpose.

Joseph420 ,

Money Extortion App

You will save more money by mailing a hand written letter thru the postal service. They break everything down so an extortion fee can be charged for everything. If anyone else tried this with an app they would end up in a courtroom. They shouldn’t make it sound like it’s a way to contact loved ones since the people managing this app should be in jail themselves. Families have enough of a burden to bear when a head of household is in jail. The makers of this app are just shaking it like a money maker. A fee to put money in a trust fund, a fee to purchase debit links, a fee to buy message credits and a fee for advance phone pay. They have their hands in everyone’s pocket every step of the way for an app that barely works, nothing tech savvy about it. Good luck trying to contact them by phone, I sat for two hours waiting for someone to pick up while being barraged by advertisement with an annoyance level I never experienced. Inevitably I hung up and not long afterwards they just stole the money I had on advanced phone pay. Someone needs to regulate this type of service since it’s riddled with fraud.

Mac1010101010101011 ,

Steals your money

If I could rate this company 0 stars I would. All they do is steal your money, charge OUTRAGEOUS prices for phone calls to a loved one, and take a huge fee out for an “Applicable Transaction Fee” which takes out about $4 for no reason. No processing fee is $4 every time you make a transaction, they have to be making so much money off of people who just want to talk to their loved one. Whoever made these prices should be sent to jail themselves, it makes talking even harder. It’s like they want everyone in the process to suffer even more than they already are. If you are looking for a way to talk to a loved one, just add money on their commissary (it still takes out a fee but you can do regular commissary money as well as phone money) and have your loved one call you off debit instead. You’ll pay less fees and be able to talk to them longer for much cheaper. I hope this review ends up helping someone, I wish someone told us to do that before I wasted so much money on this scam.


Global Tel Link Corporation
53.8 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Spanish

Age Rating
Rated 4+
Copyright © 2017 GTLES. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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