Screenshots

Description

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.


Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)
o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
O Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts
o Use your credit or debit card to purchase Message credits
o Add a photo or video attachment to your Message
o Depending on the facility, send credits to receive a reply

What’s New

Version 3.6.0

Bug fixes and improvements.

Ratings and Reviews

2.1 out of 5
446 Ratings

446 Ratings

Cruehead39 ,

Everything is slow except taking money!

I have sent multiple messages that have taken days to get delivered. Unfortunately with no job due to the Covid quarantine I can’t afford to keep paying the outrageous FEES and costs of the phone calls. Messages are the cheapest options but they don’t away send and if they say they do my loved one isn’t always receiving them. Not receiving any “rejection” messages because I don’t send inappropriate things, just trying to keep up with day to say life to keep both our spirits up being apart. It’s very frustrating, this is a scary time to have someone incarcerated and not being able to connect with them when we’re paying these fees and costs is ridiculous. My app doesn’t have the “request call” option. I’ve sent money to the trust account that doesn’t always get credited on his end as well and get told “sorry” after waiting on hold for an hour when I called. Now he is no longer receiving 2 free calls a week so communication is going to get less and less.

rox4334 ,

Why do y’all keep taking my money saying it’s expired a couple months later?

Not happy with this app at all but unfortunately it’s the only way I can communicate with my bf. I believe y’all have taken now almost $40 of my money saying “funds are expired” when I just put the funds in there?? Why not REFUND my money instead of taking it sayings it’s expired?. Where do y’all have it written that funds expire? It’s only been a month. Same thing happened before and when I email y’all not once have y’all replied to me out of the numerous emails I’ve sent. And when I call no one has answers for me and still nothing has been resolved. I am extremely unhappy with your service! How u can justify taking money that’s hasn’t been used yet and saying it’s expired right after I deposit it is beyond me. And not right at all. The least u could do is notify us the funds are expiring and REFUND US OUR MONEY BACK. I won’t stop until I have answers. This is messed up! You can’t just take peoples money like that and think it’s ok. Furthermore you need to update your app bc the facility my bf is at doesn’t do messages anymore and y’all are still taking peoples money for that too and your call center can’t figure out the problem. Well I figured it out for u. So frustrating having to deal with shady apps like this. My review will change once y’all fix this huge and important problem on your end. It’s not right.

BLeeconley ,

WAS GREAT

This app WAS great, up until about 2-3 months ago and I have been using app since at least 2016 sometime.
I can NOT even get a correct BALANCE NOW when I try to see without going through the whole internet via phone or computer. Which is a longer process. I am NOT new to GTL I’ve FAITHFULLY (weekly or daily paying money)used service ALONE since 2012. And even before then this app WAS a great addition for me and unfortunately NOW it is wasted space on my screen. I either can’t scroll up to the NO THANK YOU part to click it or MY BALANCE SAYS I have money in it and there IS NOT ENOUGH FOR A CALL.
I would just like it fixed.
If it helps I am Ana iPhone user, and am not using “dark mode”thank you

App Privacy

The developer, Global Tel*Link Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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