Cox Connect puts the power to view and pay your bill, access features and settings related to your services, and get support at your fingertips anytime, anywhere.
With Cox Connect you can:
○ Check your balance, see your statement details and pay your bill
○ Legacy voice customers who cannot access Voice Everywhere can manage their home phone, listen to and read their voicemail, set call forwarding
○ Manage your compatible In-Home WiFi devices with My WiFi. For more info: http://goo.gl/Khdf9j
○ View TV Listings and set a DVR recording (To watch live TV, download our Contour 2 app)
○ Find your closest Cox Solutions Store
○ Find a WiFi hotspot while at home or on the road out of the 400,000 hotspots now available nationwide from the Cable WiFi network
○ Access support articles and How To Videos and chat with a customer care agent 24/7
Maintenance - Chat SDK updated
Maintenance - Data Usage Widget enhancements
Fix - Analytics for Data Usage Widget
Fix - Updated outage alert message
Enhancement - Updates to the Contact Us page
Ratings and Reviews
Well, it almost always throws an error instead of connecting to my modem/router, but still displays green on the home screen as if my Internet is all good. When it says it connected and the internet is fine its usually when I’m sure it’s absolutely not, because we have no Internet. The only part that even pretends to work is the data usage, which makes that wholly suspect and the modem rebooter which seems to always be able to reboot the modem. Of course it would be nice if we didn’t need it so often as I would be happy to go back to life without the app if I could go back to a modem that didn’t have to be rebooted all the time. At the very least the usage data is so out of date as to be of the little use unless you burn through your data halfway through the pay period, but then what do you do, stop using the Internet completely for a week when it catches up and tells you you’re at 98%? They don’t really have any options other than eating the overages anyway unless you’re consistently blowing through your plan and try their “unlimited” where they just throttle you and tell you they aren’t.
Good for only one thing
I have been unable to “resolve” correspondence between myself and one of the representatives. Preventing me from addressing any new issues via the message us feature. I have reached out to support previously and heard nothing back in regards to the issue. When I click “view my agreements”, aka service contracts, it says I don’t have any even though I do. When I click “my services” where your internet is supposed to show, it says I don’t have internet! Apparently they don’t know I have the GIGABLAST service. This app is good for only one thing, paying your bill. But even there is a major flaw. You can have multiple cox accounts with different services and not even know it. I had my internet shut off because they created a new account for me and never linked my existing Cox log in. I had set up automatic payments on my cox log in and didn’t think twice of it. Come to find out, since my automatic payments was set up on a cox login with no linked services, I never made a payment and my service was cancelled as a result. I’m a very technical and detail oriented person, and I’ve still had difficulties. I can’t imagine the headaches other people have.
Works Great for Me!!
I was really leery downloading this app after reading what seemed like endless negative reviews, but then I don’t fly solely on the word of others. Not that I doubt that people are having issues for one reason or another, but I’ve learned that with apps, one person’s trash is another’s treasure. I don’t know why this is, it just is. And because it is, I usually will download an app I’m interested in, even if it may have a majority of negative reviews, so I can test it out for myself. I’ve had both good luck and bad when doing it this way, but at least I’ve found out for myself whether it does or doesn’t work for me.
In the case of this Cox app, I’m really glad I tested it out for myself because it works perfectly, and performs just like the developer says it will. I dunno, maybe I’m using an updated version to the download others have found to be worthless. I don’t try to analyze why there exists such differences. On my iPhone, it is what it is, and it is a 5 star app.
- Cox Communications, Inc.
- 69.1 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Copyright Cox Communications, Inc. 2018
With Family Sharing set up, up to six family members can use this app.