Dairy Queen® Food & Treats 4+

Can’t add receipt to rewards? Not all menu options available?

Unlike other great fast food apps, the fact that you can’t add a receipt to your rewards after sale is absolutely ridiculous. Couldn’t order through the app because a cherry dipped cone my daughter wanted wasn’t an option. Yet, they’re available at the location I patronized. So, when I got there I forgot to have them scan the my rewards barcode at the drive-thru. Mainly because DQ idiotically gives you ice cream first, when you order regular food, instead of last. So, you know, trying to keep the melting ice cream from getting all over the place was a higher priority. The almost 5 star ranking is beyond stupid. All menu options aren’t available for locations even when they have them and no after the fact receipt adding. Yeah… I’d rate the app high too. Sarcasm.

App Freezing Issues

Just gotta get this out of the way: some of y’all are really dumb coming on here and complaining about your order issues from a particular store, or that a certain item was not available, or how long your wait was…etc. That is NOT the app’s fault! 🙄 That’s your specific store location’s issue. Add your review to that specific DQ’s location on Google reviews, not the freaking App Store. The app creators cannot fix your 20 minute wait or some poor customer service - SMH 😑
Anyway, with the APP itself, I’ve noticed that when I click on a notification (like a new deal is available that week, for example) and it directs me to the app, the app freezes on the blue loading screen and never pulls up the rest of the app to use and you have to kill it. And then even after killing it and opening it back up, it still doesn’t load to actually use the app - it just stays frozen on the blue loading screen. I actually just deleted the app and re-installed it to try and get that to work, and it asked me to login. So I did, but now it’s permanently loading on the login screen and won’t put me through to the app. So I think it just needs some performance & bug fixes somewhere.

Developer Response ,

We can't replicate this issue - could you reach out to us through our contact us from on DQ.com with you more information, so we can try to make it right? Thank you!

Sloths!!

First off, I understand employee shortage. That, however, does not give permission to those working to work slower than sloths! Literally they were VERY slowly walking around bumping into each other like they were completely lost.
Placed an order online for 7 people (over $60) and was the first set of customers to walk in the door. Asked if we could have our blizzards last and after telling me, yes, continued to make them. Then standing there blankly staring at them because there is no sign of actual food coming out or cups for our drinks, they inform me they only got an order for the desserts. Upon presenting my app receipt they had to manually write my order down down and they got it WRONG 3 times. During all of this and 45 mins later I’m still waiting for all of our food and have watched no less than 10 other orders for other customers go out. The entire time they ALL looked like they were thoroughly annoyed at just the thought of being alive…how about being thankful you have a job and smiling at your customers just a bit! Oh, and let’s not forget that there were NO apologies on their side (even from who I think might have been the manager??? If she was, no wonder her employees are lacking enthusiasm - she was moving slower than the rest of them.

Developer Response ,

Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.