Dairy Queen‪®‬ 4+

I ordered on the app a small Girl Scout Thin Mint blizzard. When I got there I told them I ordered on the app a small Girl Scout thin mint blizzard. The person at the drive in said a what? I repeated slowly what I said and my name Jacqueline Fitzgerald. And he said you ordered what? I started to repeat it again and another lady said I got it you ordered a sm thin mint blizzard. Yes. I pulled up and had to wait to get my order because the person in front of me ordered a large order. I get to the drive up window and waited, and waited. When the lady opened the window she started handing me someone else’s order. I told her no that is not mine. I have the sm. Thin mint blizzard. She looks perplexed and asks someone do we have a app order and she is handed the blizzard with a lid on it. She said I didn’t have you on my order list. I said thank you. I opened the lid and my blizzard was 1/4 melted. 😠 I won’t be going back there again. I’ll get my ice cream from Braums from now on!

Thank you for sharing your feedback, we’re sorry you had a disappointing experience at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.

First off, I understand employee shortage. That, however, does not give permission to those working to work slower than sloths! Literally they were VERY slowly walking around bumping into each other like they were completely lost.
Placed an order online for 7 people (over $60) and was the first set of customers to walk in the door. Asked if we could have our blizzards last and after telling me, yes, continued to make them. Then standing there blankly staring at them because there is no sign of actual food coming out or cups for our drinks, they inform me they only got an order for the desserts. Upon presenting my app receipt they had to manually write my order down down and they got it WRONG 3 times. During all of this and 45 mins later I’m still waiting for all of our food and have watched no less than 10 other orders for other customers go out. The entire time they ALL looked like they were thoroughly annoyed at just the thought of being alive…how about being thankful you have a job and smiling at your customers just a bit! Oh, and let’s not forget that there were NO apologies on their side (even from who I think might have been the manager??? If she was, no wonder her employees are lacking enthusiasm - she was moving slower than the rest of them.

Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.

I haven’t been able to log in since an update to the app in May. I have tried reach out to DQ’s customer service and they told me I created my account by connecting it to my Facebook account and I should use that option to log in. I’ve been trying that but it still takes me though the steps of creating a new account when it comes back to the app from trying to log in via Facebook. When I enter my info to “verify it’s correct” it tells me that the phone number is already in use. I explained this to DQ’s customer service and they told me not to create a new account. I’m not trying to, that’s just the only option it gives when it comes back from “logging in via Facebook”. I have a couple thousand points that I can’t access. I can’t set up a new account either because I only have one phone number and it says it’s already in use. Maybe add an option to let people login using their phone number or something, too. Or a way to recover/reset your password if you created your account by connecting it to your Facebook account. I am SO frustrated and have been a loyal DQ customer for years. I just keep getting the run around.

Thanks for your feedback–we’re sorry to hear about this experience! We would love to discuss this matter further. Please reach out to our Fan Relations team at https://m.dq.com/ContactUs.