I normally have used to the app to submit applications and etc. I have been trying to submit a new application and when I am halfway through the process past the part where it asks for tax info and etc it just completely force closes the whole app and won’t let me get past that part I’ve tried several times since 8am. It is currently 1:05pm issue is still on going. Tried it on my iPad still the same issue.

I created an account and first I could log in, but when I tried to sign in back again it keep saying that there is not an account with my e-mail address. So, I created another account and when I tried to put the info that it ask you to put and still it keep saying the info I put is not right and I called the DHS and they told me the info I put was right that they don’t know what is not letting link my case to my account. So, they gave me another page that I can go and from that page I was able to link my account to my ebt-card . They send me a temporary password to my e-mail and I was able to have access to my case. But, then I went back to the app and sign in with my user name and new password and is still don’t letting me access through the dc access app only I’m able to access to my account through the dhs page on line .

This app is trash. Doesnt track applications submitted online. The “new” app isn’t nothing but a new logo and same garbage content that doesn’t provide enough information about your case and or the progress of your application. This just feels like a new way for DC to divert people from coming into their offices and or handling the messy process of seeking assistance. Do better and stop wasting money on low budget app development. What are you really doing with those pandemic funds, Bowser??

I’ve been having trouble trying to upload documents these last few months it was just working fine not to long ago….. I can say the trips down Dhs has been quite speedy… Would hope everyone in the district is utilizing and taking advantage of this opportunity!!!! Please fix this bug