Dexcom Follow 4+

I love you Dexcom....... but....

I have never done an app review before but when this latest version came out, I knew it was time. I just had to get on here and tell you how much my daughter (13 yr old T1D) and I love the G6. It has been such a great product upgrade. She can even put it on by herself now, where she wouldn’t with the G5 because of the plunger applicator. So kudos to you all. Now... for the not so lovely stuff. I downloaded this latest follower app in anticipation of some wonderful things.... like a widget app, or being able to see the “complication” on my iPhone the same way my daughter sees it, or maybe some new alert tone options since sometimes I get used to the same ones and don’t hear them as easily at night anymore. Hmmm, nope.... I’m guessing by the number of reviews prior to mine you know what I am going to say. Green? Really, friends? Why green? I had to move it out of my favorite icons at the bottom because it blends in with the phone and message icon. You gotta bring back the orange... or like hot pink... or something. And yes... the smaller font is a no go. People reading this might say we are being picky but when you look at an app as much as some of us do that have dependent children.... those little things are equivalent to seeing a hair in your food.
Still, I love ya... but..... please fix quickly and try to add some things that will really enhance quality and ease. Thank you!

Fantastic Device!

I started CGM with Medtronic (I’m T1D), and had to constantly calibrate and change out the sensors, which was nice to know of alerts, but in comparison to Dexcom, is really painful. Dexcom still gets out of range sometimes, but when I set it up, after checking that it’s accurate, unless it’s knocked loose from the skin it reads great. I started with Dexcom almost a year ago with the g6, and have loved it. My 3yo son was diagnosed last week with T1D. We were able to get him a prescription, and have set him up with one of mine while we wait on it and try to figure out good set points for his insulin dosages. The follow app has been great for me. My wife stays at home with him while I’m able to go to work, which takes me away from home about 2 days a week, with peace of mind. Thank you for your hard work Dexcom team! I’ve read several of the reviews and have noticed that the team has fixed -nearly- all of the issues with the follow app. I’m sure that y’all will continue to do so to keep this device as the best for monitoring t1d. I’m excited for the Dexcom to be partnering with omi-pod because I’m wanting to get that for my son. I already use t-slim, but he’s on the pump and doesn’t go through nearly as much insulin as I do. Plus he’s 3…. An insulin cord isn’t feasible for him. God bless you all and thank you for your innovation. ❤️

Developer Response ,

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.

Maybe add a Chat?

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!