DrChrono EHR / EMR 4+

I have used Dr. Chrono for three years. I was initially drawn to certain features like inventory and online scheduling that were not in many other EHR platforms. The things that could use improvement are not being printer friendly with reports, too many clicks to access certain features and functions, lack of choice of provider in online scheduling, and no patient ledgers. The price is high for a small practice. I would stay with them if the price was lower, but I can’t afford to double my monthly fees when I add a second provider to my practice.

I was a VERY early adopter of this EHR system, and in the beginning they were lovely to work with. EHRs can be very difficult to adapt to and adopt- so the personal one-on-one assistance was terrific.
I believe they are under different ownership/management at this point, and they’ve become an absolute nightmare. Word to the wise: DO NOT SUBSCRIBE- you will regret it.
They employ dishonest billing practices- forcing you to pay unexplained invoices in order to unlock the system. We were provided with a $1600 invoice at the beginning of May- they told us it was a past due balance. They send a warning when you are 30 days past due-so there is literally no way to accumulate a balance that high. We paid the balance because we had to in order to have access to our system. I was told this brought our balance to $0. Lo and behold- I get an additional invoice for over $600 during the SAME MONTH. I then also find out that we are being billed for a second user which we cancelled months ago, who has NEVER logged in NOT ONCE, and they even better- they won’t delete him until OCTOBER.
This was once a terrific service- now it’s just an awful joke. STAY AWAY AT ALL COSTS!

We have been with DrChrono for six months, and I have to totally sing the praises of this cloud-based program. I am a longtime PC user but most of the time I’m simply on my iPhone getting my work done.

It’s an extremely intuitive interface and once you set up the templates for your clinical work, things can really sing along.

Some things I would love to have, but it might be my ignorance at this time that I don’t have them:

#1 Straightforward way of tracking procedures we have performed by date and by procedure type.
This type of mini-database would be helpful as we do various procedures in our clinic focused on physiatry.

#2 More powerful editing tool for putting in photographic or imaging data. This is light years ahead of what we had with Aprima, which was a disaster, but I am getting greedy and now I want more features!

#3 The medical voice recognition program built into the app is a bit primitive. One is not able to save vocabulary, train, etc. It does repeatedly annoying things, but I can get over this. I use transcription for the heavy lifting in any event, such as new patients.

—————
All in all, it’s been a very good transition. I barely have looked at a user manual or online video.

One more thing, I can count on two hands a number of times I’ve ever put in an online review for anything, so this means something for me. I want to share my good experience.

Richard in Seattle