DrChrono OnPatient Portal 4+

Appointments and Messaging are the only reasons to use this app. As a user, I have zero control over my profile. What poor design. I have OTHER doctors and OTHER medications that I cannot add. I can’t add any immunizations either. Billing is empty but I’m definitely getting charged. I can’t even change the card on file or see any billing history. I feel like this app was created just to say “we have an app!”

I use DrChrono because at the time the iOS apps were one-of-a-kind. OnPatient however has barely progressed since it first launched. Both the technology and interface are outdated, limited, and unattractive for patients to use. OnPatient represents practices poorly since patients have high expectations after using so many newer healthcare apps with better features and modern design. The lack of customization leaves you with old, irrelevant stock photos in the design and the online portal doesn’t look like it’s been updated since it was first developed. The scheduling feature is so tedious and almost a barrier to generating more business, compared to the streamlined nimble appointment apps in other EHRs available today. The uselessness of OnPatient significantly drops the value of DrChrono, as other EHRs have released robust patient apps that leave OnPatient users in the dust. I’m not sure how much longer I’ll be staying with DrChrono, if they don’t modernize and improve their products I see very little reason to keep these and have to use so many other apps. We ended up developing our own mobile app for our practice because OnPatient is just garbage. If you’re a patient, chances are your doctor doesn’t use this app so don’t even bother.

If I could leave 0 stars I would I have been waiting almost 3 weeks for test results and no I’m the office seems to understand the app. The app deletes information and there is no way to find your doctor worst design ever and not safe for people who need to see their lab results. I will just have to do an entire new test to get new results where they don’t use this silly app. Extremely dissatisfied