Elation Passport for Patients 12+

1. Unable to attach photos in messages to my doctor due to a bug: when I click the paper clip icon, I am asked to "Take Photo" or "Choose from Library" -- both options simply result in no action nor response from the UI, thus it is currently impossible to attach photos until this bug is fixed.

2. When composing a message, the "Send" and "Cancel" buttons must have a very tiny active click area because it is very difficult to accurately click these to make them fire the clicked event. These buttons need to be much larger.

3. Related to (1) above: the app does not support attaching photos to reply messages within a thread -- you can attach only to the first message (and of course, it's impossible to attach photos in the current state of this app as noted in (1) above)

It is a very straightforward app. But as pointed out in other reviews, every medical practice has it’s own patient portal and none of them interact with the other. In order for doctor’s to truly converse or exchange notes or health summary on a patient is for all of the portals to exchange information on the patient, provided the patient give permission for the portals to talk to each other. I’m not sure what role HIPPA plays in all of this; but it seems to me, if the patient gives each doctor permission, it should work out ok. This would then truely be doctor’s coming together as a team for the benefit of the patient. I personally believe that All specialized doctors should at least be reporting to a patient’s primary care doctor, so that doctor has a whole picture of what’s going on with their patient. I would think it would be difficult for a primary care doctor to properly treat a patient without all of the information on that patient’s health from all of the specialist the patient has seen.

I’ve used this app before and when functioning properly it’s an excellent application and reasonably accessible one at that. However, I have an IPhone XR with, ostensibly, the most current operating system and it seems as though the app is unsupported on my phone. To paint a picture: I click on the app, one second passes, and the app crashes. I haven’t any such issues with every other application on my phone, leading me to believe the issue lies within this app rather than my phone. I am hopeful that the developer will be able to remedy this soon and look forward to updating my review to to one extolling the true value of the application.