I am a patient for over 3 years now and I think it is great to have platform where you can find all the info and communicate to doctors and their teams. I totally dislike the fact that for all virtual appointments you have to pay to check in, even when you already have met your total out of pocket maximum, and you know if you pay you will not have any single communication about the extra credit you will have there. And the medical billing is already confusing enough. For procedures at first hour of the day, the telephone provided is the general line so if you have problems to arrive, you just can’t do anything, there is no message, no good way to communicate to the hospital and they threaten you if you get just little late that they will cancel (I normally have to drive two hours to be there and I plan and leave early but accidents can happen)

I hope someone from Stanford’s tech reads this and fixes it. I have so many issues w/this app. I am disabled w/16 specialists at Stanford, so I use the app often. The issue that comes in mind today is that you can’t copy/paste your message in the app, but can in the mobile site. Since only 1000 characters are allowed per msg and my health conditions are complicated, I often have to type my message in notes on my iPhone and paste it into the message to check word count. Unfortunately, even though I read messages in the app, I then have to sign into the mobile site to gain access to the “paste” function. I have more examples, but this is the most annoying one... Why can’t the app mirror the mobile site in functions? Also, why do some doctors use Zoom for one-on-one, while others use the app? Also, why can’t you program blurred background for users on the app to mimic the green screen the doctors use? Patients like privacy just as much as physicians. What about simple things like printing a list of my medications or health conditions or doctors? A print function would be helpful… mirroring the mobile site. Pls fix the app.

This app has been great but it needs a few adjustments to accessing doctors and billing. As well l, as scheduling. The Standford Children’s app you can message the billing department on invoices rather then call them and have long periods of wait times on hold when needing to work on incorrect invoices billed to patients. This app does not allow you to message the billing department about invoice errors. Another issues is, it says you can schedule appointments with your doctors office but you really can’t. It just leaves a number for you to call to make appointments. It’s not consistent. Set aside from this feed back I like the appointment reminders and e-check in. But that’s really all you can actively do with the app. The Standford Children’s health is completely interactive and it would be great to see that same quality work with the adult patient app for Standford.

The app is ok but needs some work in a few areas. There are a few things you can do on the online site but not through the app. But what I find most annoying is having to reenter my password every time I login. I have given the app all permissions including Face ID and camera. I also have the “remember me” button enabled, but every single time the app requires me to enter my password again manually. I tried changing my password to see if that made any difference but that didn’t work either. Out of the dozens of apps on my phone this is the only one that has this problem.