Extra Space Storage 4+

Update: Cannot open gate with app

My facility was just upgrade for Digital access via APP. No way to access it and when tapping share it replies only available with facilities with digital access. I did receive an email that digital access is available. I deleted the APP reinstalled it but it asked for SIRI access. No, I'm not going to talk to my phone nor activate it on my iPhone. I expect to open the app, tap access, then open. The account home page still has * and # and the new system no longer uses these digits. ........".........................."
Update: just last week, Jan 11, the app now fully functions. I do not know when it started but I thought I take a look at it. Never did get an updated notice. Surprisingly the doors to the building also work from the APP. It would be nice if it worked on CarPlay so you're not fiddling with the phone to get to the app. For some reason, this morning I had to log in before Face ID would work. Maybe the iPhone had an update but it was the first time in a week.

Developer Response ,

Sorry to hear you've had problems, please contact us at 888 675-0187 if our recent updates haven't resolved your issues.

If I could give this a zero I would.

Rented storage with blue tooth lock. Tried to set up the app. Repeatedly got unable to load message after I went through all the steps. I’ve deleted the app multiple times, powered off my phone twice. Still getting error message, which I have on screenshot. Tried to call for support. Never answered. Drove to extra space storage. Very nice person there. He had me delete it again. The Wi-Fi at extra space not sufficient to access the App Store and reinstall, so I ordered a drink at caribou to use their Wi-Fi. Could access the App Store from there but same error messages. I’m driving around with a dresser in my car that blocks the rear view. Luckily I have a back up camera. So very frustrated. The person at extra space told me today that he could move me to a unit with a lock but it would be more $. I like the concept of the blue tooth lock and that I can also give my sister access but I’ve got about 4 hours in for trying to set up, delete, shut down phone….using iPhone SE, was running 16.3.1 just updated to 16.4 to see if that would solve the problems. It didn’t. I wish the extra space number gave the hours they answer calls. I am waiting for a call back. Second time today that I’ve tried. No call back yet. Are they even open for tech assist tonight????

Great experience all around

From start to finish in only 24 hours the process of securing a unit and gaining access was effortless. During a difficult time that happened suddenly, being displaced and trying to secure personal items but most importantly sentimental items, I was treated with kindness and compassion. Starting with Jessie (sp) who patiently help me through the process via phone, then when I arrived at the location trying to figure out how to access the gate, locate my unit, and had multiple questions about the entire process ( because I couldn’t find the email with all the information) I was professionally greeted by Catrina. After a long stressful day it was refreshing to be greeted with not only a smile, but someone who could see my stress, continued to reassure me she will take care of everything and she did above and beyond. She even made a point hours later to check in with me, making sure I was okay. Overall a great experience

Developer Response ,

Thank you for sharing your story Melis-a-, we are fortunate to be able to assist customers like you! Thank you for choosing us for your storage needs and we are here to help every step of the way. Thank you for your feedback.