FCMB Mobile 4+

The app is generally good and easy to use. I think the next update should focus on how to share receipts by converting it to PDF rather than the option of image alone. Many banks have this option and this allows for better privacy of certain types when sharing receipts in a PDF format.

Hello Big Arrinzz, we appreciate your feedback. Kindly send us a mail via customerservice@fcmb.com for further engagement. Thank you.

Good day,
I use an iPhone 13 - iOS version (16.5)

The app is good in general but I think there is a big room for improvement.

These are my suggestions:

1. When sending money, one should be able to search for the beneficiary bank instead of scrolling all the way. For example, if I am sending funds to a zenith account I have to scroll all the way to the letter “Z”. This can be strenuous at times and is not ideal, considering almost every other banking app has this option - (To search for the beneficiary bank name) when sending funds.

2. Most times when I received funds I am unable to see the full description/note written by the sender on the receipt, Bank statement, email notification or even text notification. It’s almost like there isn’t enough space on neither of these platforms to fit in all the characters. Please this is a very big problem as it prevents us from knowing what exactly funds sent to us are meant for.

Kindly do something about these to make the experience on this app much better for the customers.

Regards

Hello Elo, we appreciate your feedback. You can use thetransfer option which allows you input account number and then populates Banks names for easy click. Also the means or mode of transfer is important, not all means allows such narration, especially if the sender uses a platform that does not have such option. For further engagement, please call us via 07003290000 or 012798800 or send us a mail on customerservice@fcmb.com in order to address your concerns. Thank you.

Hello my name is Fashina shedrack tunde. I sent a payment 5thousand naira to a first bank few months ago it was error my beneficiary I sent the money to go and complain about the payment in first bank but they did not see any traces of a transaction like that on his account. And recently it two times now I try to subscribe for data plan I got debited it was recently,the other was three days ago 2.5 #500niara mtn subscription I did not see the subscription on my data balance it two times for that now I think I will need to go for another bank if you don’t make changes and refund all my money!! Please

Hello Shedrack, apologies for the inconvenience experienced. Kindly share details of each transaction with us via customerservice@fcmb.com to enable us assist. Regards