FOREO For You 12+

App Needs Work

The FOREO devices are great but the app is not. I didn’t know that you needed to register them on the app before using. The app gives the option to take a picture of the barcode to register but the camera is out of focus every time. I have multiple devices and found this to be the case every time. I double checked my camera lens and it’s not my camera. I like to play music on my phone when I’m doing self care and when I open the app my music will stop playing. Sometimes the app disconnects from my UFO and says I’m out of range when I have my phone in one hand and the device in the other. It’s inconvenient when I’m mid treatment. I like the option to manually change the color of LED light. The app gives you the option of choosing heating or cooling when using the UFO but it doesn’t let you pick the degree of hot or cold, it fluctuates on it’s own. It would be nice to be able to pick the degree you want it on. I really enjoy my devices but I would like to see improvements on the app.

It is a joke

So I had a prior FOREO Luna (original one) and worked great and lasted me 3 yrs then I lost it and bought the Luna 3 and after charging it for one night it would not turn on so I returned it and got another one and again it would not turn on after charging it. So I wised up and read the small print which said I need to download an app to turn on the device….unusual but I did. The app wanted my email and proof of purchase and where I bought it from (???) before I could register it after registering the app needed to locate my device before I could turn it on. But the app could not locate my device even after charging. I notice that there is a help icon I read it…no help there….there is a ‘chat with us’ icon and they answered very fast but gave me a long (5 steps) list of instructions including turning off my phone and restarting my phone and delegating the cache de-registering my device and registering it again etc…..ALL this so I can TURN ON A DEVICE YO WASH MY FACE!!! Really! Only buy if u want to be frustrated and have spam emails. RETURNING IT AND NEVER BUYING FOREO LUNA

Developer Response ,

Hello there! Thank you for your feedback - we really do learn from all sorts of opinions both positive and negative. We are very sorry to hear you had issues with connecting your device to our application. Our developers are constantly working on making the app more user-friendly so make sure you update your FOREO app regularly. Please do contact us if there is anything we can help you with.

This app is comically bad

At first it was fine. Nothing to write home about. A few weeks into using my Foreo Bear, the app suddenly switched the language to Portuguese. Before I get the customer service rep’s response—my phone’s settings are in English and have always been in English. If multiple people are having the same problem it is probably due to the app, not the phone’s settings. I’ve tried uninstalling the app, restarting my phone, and reinstalling the app—the language issue persists. I love foreo devices and I really wish they could get their software to work as well as their hardware. Especially when they expect the two to work in tandem.

Update:

It’s still bad. Now I can’t operate the device without the app…well, at least it’s in English.

Developer Response ,

Dear customer, I sincerely apologize for this inconvenience. We are always here for you and will help you enjoy your BEAR experience. Kindly note that if your phone's language is already set to English, and the problem is still happening, you must follow the following instructions. Please go into your phone's settings. Then go to 'General' settings where you will find 'Language & Region' settings. Please click on this. It will open up a new page that lists your Preferred Language Order. Please delete all the languages that are not English from that list. You can do this by clicking on 'Edit' in the top right corner. Kindly leave only English in the list of languages. Everything should work normally afterwards. Hope this helps! Let me know :) Best regards! Nick