Freshcaller

Name: Freshcaller
Rating: 3.3 (62 reviews)
Author: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Business

Free

62 Ratings
Ages

4+
Years
Category

Business
Developer

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
Language

EN
English
Size

41.4
MB

Modern Cloud Telephony Calls: Make and receive calls at your convenience. Agent status: Set your availability by toggling between being online and offline from within the app. My calls: Directly engage with your most recent callers from the list of recent calls Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording. Multiple incoming calls: View all your incoming calls in queue on one single screen Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk. Benefits of Freshdesk Contact Center No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard. You can try it out for a period of 21 days.

Ratings & Reviews

3.3

out of 5

62 Ratings

Buggy
10/29/2021

don't bother with the app
I can’t look at all the stats on the app, as an admin, I only see my own calls. When you answer, you have to close it in the app or it won’t ring for the next call. This feature doesn’t always pop up so it’s deceiving and easy to forget to do. Also, sometimes when someone else picks up the phone (on simultaneously ring) your app won’t stop ringing (if you have it on your web browser the rings stops but not on the phone app). You also can’t log your ticket in the app to a existing ticket, only create a new one.

Developer Response
Hi,Thank you for your valuable feedback. We are looking into this. Please feel free to reach out to support@freshcaller.com if you need more assistance.
Buggy
10/29/2021

don't bother with the app

I can’t look at all the stats on the app, as an admin, I only see my own calls. When you answer, you have to close it in the app or it won’t ring for the next call. This feature doesn’t always pop up so it’s deceiving and easy to forget to do. Also, sometimes when someone else picks up the phone (on simultaneously ring) your app won’t stop ringing (if you have it on your web browser the rings stops but not on the phone app). You also can’t log your ticket in the app to a existing ticket, only create a new one.
Developer Response 11/25/2021
Hi,Thank you for your valuable feedback. We are looking into this. Please feel free to reach out to support@freshcaller.com if you need more assistance.
Won’t Close after a call
07/16/2024

vi76prasi
Loved everything thing else. But after a call leaves open for adding notes which is totally undesirable and is causing problems.
Won’t Close after a call
07/16/2024

vi76prasi

Loved everything thing else. But after a call leaves open for adding notes which is totally undesirable and is causing problems.
This last update broke the app
07/02/2020

lk214s
Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.

Developer Response
Thanks for your feedback. This is definitely not the experience we intended to provide for our customers. We have made some improvements in our latest build v1.6.0, please try using the latest version of the app and reach out to us at support@freshcaller.com if you face any issues. We'll be happy to help!
This last update broke the app
07/02/2020

lk214s

Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.
Developer Response 07/10/2020
Thanks for your feedback. This is definitely not the experience we intended to provide for our customers. We have made some improvements in our latest build v1.6.0, please try using the latest version of the app and reach out to us at support@freshcaller.com if you face any issues. We'll be happy to help!
Added freshsales integration. So far so good!
04/28/2019

kireevco
Appreciate adding the freshsales integration. It would be great to be able to call any number from contacts using freshcalle (like hangouts or Viber does). Keep up the good work!

Developer Response
Thanks for the feedback! Glad you like the integration with Freshsales. We will take your suggestion related to calling directly from the numbers as a feature request. Please do write to us at support@freshcaller.com if you have any other valuable feedback.
Added freshsales integration. So far so good!
04/28/2019

kireevco

Appreciate adding the freshsales integration. It would be great to be able to call any number from contacts using freshcalle (like hangouts or Viber does). Keep up the good work!
Developer Response 06/27/2019
Thanks for the feedback! Glad you like the integration with Freshsales. We will take your suggestion related to calling directly from the numbers as a feature request. Please do write to us at support@freshcaller.com if you have any other valuable feedback.