Screenshots

Description

Modern Cloud Telephony

Calls: Make and receive calls at your convenience.

Agent status: Set your availability by toggling between being online and offline from within the app.

My calls: Directly engage with your most recent callers from the list of recent calls

Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.

Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Benefits of Freshcaller

No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days.

What’s New

Version 2.1.0

▪ Introducing Contacts - now create, edit and view contacts in your mobile app.
▪ And a few minor bug fixes.

Ratings and Reviews

2.1 out of 5
18 Ratings

18 Ratings

buster sig7 ,

Not great

Cannot listen to voicemails!! The only way to listen to voicemails is to login to the website (from desktop only) and its not mobile compatible.

Developer Response ,

Your feedback is really important to us. We have improved our app and can now support voicemails. Please try using the latest version of the app. For any queries, please reach us at support@freshcaller.com

lk214s ,

This last update broke the app

Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.

Developer Response ,

Thanks for your feedback. This is definitely not the experience we intended to provide for our customers. We have made some improvements in our latest build v1.6.0, please try using the latest version of the app and reach out to us at support@freshcaller.com if you face any issues. We'll be happy to help!

kireevco ,

Added freshsales integration. So far so good!

Appreciate adding the freshsales integration. It would be great to be able to call any number from contacts using freshcalle (like hangouts or Viber does). Keep up the good work!

Developer Response ,

Thanks for the feedback! Glad you like the integration with Freshsales. We will take your suggestion related to calling directly from the numbers as a feature request. Please do write to us at support@freshcaller.com if you have any other valuable feedback.

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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