Freshdesk Contact Center 4+

Formerly Freshcaller

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

    • 2.9 • 36 Ratings
    • Free

Screenshots

Description

Modern Cloud Telephony

Calls: Make and receive calls at your convenience.

Agent status: Set your availability by toggling between being online and offline from within the app.

My calls: Directly engage with your most recent callers from the list of recent calls

Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.

Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center

No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days.

What’s New

Version 3.7

We're always making improvements to Freshcaller so that you don't miss a thing.

Ratings and Reviews

2.9 out of 5
36 Ratings

36 Ratings

don't bother with the app ,

Buggy

I can’t look at all the stats on the app, as an admin, I only see my own calls. When you answer, you have to close it in the app or it won’t ring for the next call. This feature doesn’t always pop up so it’s deceiving and easy to forget to do. Also, sometimes when someone else picks up the phone (on simultaneously ring) your app won’t stop ringing (if you have it on your web browser the rings stops but not on the phone app). You also can’t log your ticket in the app to a existing ticket, only create a new one.

Developer Response ,

Hi,
Thank you for your valuable feedback. We are looking into this. Please feel free to reach out to support@freshcaller.com if you need more assistance.

lk214s ,

This last update broke the app

Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.

Developer Response ,

Thanks for your feedback. This is definitely not the experience we intended to provide for our customers. We have made some improvements in our latest build v1.6.0, please try using the latest version of the app and reach out to us at support@freshcaller.com if you face any issues. We'll be happy to help!

Beau_Bell ,

Spotty connection with call

I wouldn’t use this service. When you really to record a phone call this app won’t connect. There are moments where it does connect and others when it doesn’t even you use your data plan.

That’s another issue, you have to use your data plan instead of WiFi to call, overall I just wouldn’t use this service.

Developer Response ,

Hi, we're sorry to know that you're unhappy with the app. We've fixed a lot of nagging issues with call handling in the recent past. Please let us know if you're still facing the same issue by writing to us at support@freshcaller.com. Thank you.

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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