Features of our call center software
Calls: Make and receive calls at your convenience.
Agent presence status: Set your availability by toggling between being online and offline from within the app.
Recent calls: Directly engage with your most recent callers from the list of recent calls
On-call functions: While on call, you can mute or put your call on hold to provide a clean customer experience.
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 14 days for free. Check out our pricing plans.
Transfer calls to agents and teams
Performance improvements and bug fixes
Ratings and Reviews
Added freshsales integration. So far so good!
Appreciate adding the freshsales integration. It would be great to be able to call any number from contacts using freshcalle (like hangouts or Viber does). Keep up the good work!
Cannot listen to voicemails!! The only way to listen to voicemails is to login to the website (from desktop only) and its not mobile compatible.
Yeah this app is not too great, especially after they started pushing design versus usability of their products.
- FRESHDESK TECHNOLOGIES PRIVATE LIMITED
- 62.7 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2017 Freshworks Inc
With Family Sharing set up, up to six family members can use this app.