Features of our call center software
Calls: Make and receive calls at your convenience.
Agent presence status: Set your availability by toggling between being online and offline from within the app.
Recent calls: Directly engage with your most recent callers from the list of recent calls
On-call functions: While on call, you can mute or put your call on hold to provide a clean customer experience.
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 14 days for free. Check out our pricing plans.
Login using Google SSO.
Bug fixes and other performance improvements.
Ratings and Reviews
Cannot listen to voicemails!! The only way to listen to voicemails is to login to the website (from desktop only) and its not mobile compatible.
Developer Response ,
Your feedback is really important to us. We have improved our app and can now support voicemails. Please try using the latest version of the app. For any queries, please reach us at firstname.lastname@example.org
Added freshsales integration. So far so good!
Appreciate adding the freshsales integration. It would be great to be able to call any number from contacts using freshcalle (like hangouts or Viber does). Keep up the good work!
Developer Response ,
Thanks for the feedback! Glad you like the integration with Freshsales. We will take your suggestion related to calling directly from the numbers as a feature request. Please do write to us at email@example.com if you have any other valuable feedback.
Can not access my URL at all
My company uses these services online, and for me using my phone is a more efficient option but it’s not connecting at all to my business and so I cannot use Freshcaller’s services and link it up to Freshsales. Terrible connectivity.
- FRESHDESK TECHNOLOGIES PRIVATE LIMITED
- 63 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2017 Freshworks Inc
With Family Sharing set up, up to six family members can use this app.