Freshworks CRM is a cloud-based CRM (customer relationship management). It comes with built-in phone and email, event tracking, contact scoring, automation, and integrations with a variety of apps.

The Freshworks CRM mobile app for iOS makes it easy for you to access your customer data and track your sales pipeline on your favorite Apple device, wherever you are.

From the home page, get quick context into your tasks and appointments for the day. Use the in-app calendar to manage your appointments. Also, access Google Maps right from the app and even book an Uber to the location of your meeting. Plus you can add contacts, accounts, and deals, make phone calls, send emails, and change deal stages on the mobile app.

All edits are automatically synced with your Freshworks CRM web app, so your customer data is always up to date. You can also use this app offline.

What’s New

Version 3.31

Bug fixes.

Ratings and Reviews

4.0 out of 5
67 Ratings

67 Ratings

Swails ,

Easy to use, easy to customize

Was looking for a strong alternative to Salesforce and found it within Freshworks. It is easy use, easy to customize, and it doesn’t break the bank. They’ve done a great job to make it robust, but in a way that doesn’t require me to have an advanced certificate to administer. Highly recommend for anyone looking for the new generation of CRM.

Developer Response ,

Hi Swails, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at! Have a wonderful day!

Catholic voter ,

Love Freshsales; need to see messages in app

Lots to like about the clean interface and I love the program overall. But functionality is greatly limited when I need to login to my computer to see messages/emails from my leads. Cannot see them in the app. Maybe I’m missing something

Developer Response ,

Hi Catholic voter,

Thanks for the callout on UI. Yes, we took some time bringing email to the app. But now it's in there, with a new home screen too. Take a look?


iPad application needs work

I am encountering a number of different deal breaking bugs. One is that my application on the iPad is stuck in Landscape mode no matter what. Also, I can only scroll down so far on my lead list before I cannot see anymore of my leads. There is no option for another page of leads and my leads do not load as they do on the iPhone app. I was really considering purchasing a year but until this is fixed I am afraid I am not going to be able to.

Update: the bug has continued over to my iPhone. I am unable to scroll down my full lead list.

Developer Response ,

Hello JSF.RE,

1. The iPad app now also supports Portrait mode.
2. We've restored the infinite scroll for leads. What you encountered was an unfortunate bug in one of our updates.
3. The scroll issue is also fixed for iPhone.

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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