Fill your fridge in just a few taps with the FreshDirect app. We’ll deliver to your door the best in seasonal farm-fresh food, local items, and chef-prepared meals, plus your favorite grocery brands. FreshDirect serves the New York City, Philadelphia, and Washington, DC metro regions, along with surrounding areas in the northeast.
Perks Of Using the FreshDirect App:
•Easily place or modify an order for grocery delivery from your mobile device.
• Find just what you’re looking for or discover something new with our easy-to-use search, browsable categories, and curated lists.
• Check out available timeslots and schedule a delivery.
• Shop from previous orders, shopping lists, and favorites.
• Quickly get in touch with our customer service team whenever you have a question.
FreshDirect is based in New York and has been the northeast’s leading online grocery store since 2002. We build deep and direct relationships with farmers and producers and invest in the technology that allows us to deliver food to our customers at its freshest. For more information, visit www.freshdirect.com
Routine bug fixes
Other updates for a better shopping experience
Ratings and ReviewsSee All
I’m not going to focus here on how FreshDirect’s product range has gone downhill, or how they hardly ever offer promotional discounts to regular customers. I still use FreshDirect very often, and almost always place my orders through this app. For the most part, it’s decent and functional, but it falls far short of being great. You can do basic shopping through it, add a delivery tip, and pay by credit/debit card, MasterPass, or PayPal (not Apple Pay yet). However, after several years of using this app, there have been few enhancements. You still can’t rate items, create shopping lists, preorder or save items for later through it. You can’t use external coupons, scan barcodes, add delivery times to your calendar, or request items that are not in stock. You can’t even make a simple “favorites” list (there’s a section that shows you items you’ve previously purchased, but you can’t really use it as a favorites list because it doesn’t show everything, and you can’t edit out things you don’t want to reorder). These are commonplace features in other shopping apps. I’m not sure why FreshDirect wants to keep its app so primitive, but here we are. Despite being on the slow side and having occasional crashes, it serves its purpose well, and is adequate for placing basic orders.
Not up to par with FreshDirect’s high standards
This mediocre star rating is for the app, NOT FreshDirect itself. It could be so much better than it is. When it’s not crashing, freezing, or dragging, the app can easily be used for routine shopping and placing orders. I use it for that purpose at least once or twice a week. Unfortunately, there’s little else you can do with it besides shop. There’s no way to create lists, or to post or read item reviews (you can only see the star rating within the app, and few items have them). There’s also no way to request items that are not currently available. All of those seem like pretty basic features. FreshDirect has such a well earned reputation for its high quality products (many of which are locally sourced) and stellar customer service, and overall, I’m a very happy customer. It’s just too bad the app comes up short.
Delayed twice and poor customer support
My order has been delayed twice and that’s totally ok in light of the current circumstances, but give people a head’s up please. Both times they were delayed, it was very late and last minute. Now, I’m trying to determine whether or not to wait for my order (which could get here very late and it’s already almost 10pm) or reschedule or cancel, but since I can’t talk to a customer rep, I used the automated customer service option. It asks for my order number. I retrieve it via the app, and when I get back to the automated customer service line, I find that it’s hung up on me. I try to cancel via SMS; it gave me no confirmation so I’m not sure whether it’s coming or not. I call the service line again, type in the order number, but it won’t accept it. It just tells me over and over again to type it in, even though I already have - multiple times. Also, product availability is inaccurate. If I select a product, add it to cart, and pay for it, I expect to get it. If I’m in a grocery store, put something in my cart and get in line at the cashier, I wouldn’t expect one of the grocery store employees to take an item out of my cart and give it to another customer. Really frustrating CX overall.
- 228.7 MB
Requires iOS 10.3 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad (6th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular, and iPod touch.
- Age Rating
- Frequent/Intense Alcohol, Tobacco, or Drug Use or References
- © FreshDirect LLC
With Family Sharing set up, up to six family members can use this app.