Screenshots

Description

Fill your fridge in just a few taps with the FreshDirect app. We’ll deliver to your door the best in seasonal farm-fresh food, local items, and chef-prepared meals, plus your favorite grocery brands. FreshDirect serves the New York City, Philadelphia, and Washington, DC metro regions, along with surrounding areas in the northeast.

Perks Of Using the FreshDirect App:
• Easily place or modify an order for grocery delivery from your mobile device.
• Find just what you’re looking for or discover something new with our easy-to-use search, browsable categories, and curated lists.
• Check out available timeslots and schedule a delivery - express and same-day options available in select areas.
• Shop from previous orders, shopping lists, and favorites.
• Quickly get in touch with our customer service team whenever you have a question.

About FreshDirect:
FreshDirect is based in New York and has been the northeast’s leading online grocery store since 2002. We build deep and direct relationships with farmers and producers and invest in the technology that allows us to deliver food to our customers at its freshest. For more information, visit www.freshdirect.com

What’s New

Version 8.2

Routine bug fixes
Other updates for a better shopping experience

Ratings and Reviews

4.3 out of 5
1.6K Ratings

1.6K Ratings

HopefulinPA ,

Love It—Just One Caveat

I love everything about the Fresh Direct app except for one problem with the cart. When I am ready to finish creating my order, there are times when an item is grayed out because it has become unavailable. Often that item will become available and will appear in my order when it arrives. Here is my problem: sometimes I will order something else when an item is grayed out. I am unable to delete the grayed-out item, however, so often I will receive both items because the grayed-out item had become available at the last minute. Would it be possible to allow a grayed-out item to be deleted from the cart? Thanks so much.

saltskin ,

Adequate app

I’m not going to focus here on how FreshDirect’s product range has gone downhill, or how they hardly ever offer promotional discounts to regular customers. I still use FreshDirect very often, and almost always place my orders through this app. For the most part, it’s decent and functional, but it falls far short of being great. You can do basic shopping through it, add a delivery tip, and pay by credit/debit card, MasterPass, or PayPal (not Apple Pay yet). However, after several years of using this app, there have been few enhancements. You still can’t rate items, create shopping lists, preorder or save items for later through it. You can’t use external coupons, scan barcodes, add delivery times to your calendar, or request items that are not in stock. You can’t even make a simple “favorites” list (there’s a section that shows you items you’ve previously purchased, but you can’t really use it as a favorites list because it doesn’t show everything, and you can’t edit out things you don’t want to reorder). These are commonplace features in other shopping apps. I’m not sure why FreshDirect wants to keep its app so primitive, but here we are. Despite being on the slow side and having occasional crashes, it serves its purpose well, and is adequate for placing basic orders.

peeheehee ,

Delayed twice and poor customer support

My order has been delayed twice and that’s totally ok in light of the current circumstances, but give people a head’s up please. Both times they were delayed, it was very late and last minute. Now, I’m trying to determine whether or not to wait for my order (which could get here very late and it’s already almost 10pm) or reschedule or cancel, but since I can’t talk to a customer rep, I used the automated customer service option. It asks for my order number. I retrieve it via the app, and when I get back to the automated customer service line, I find that it’s hung up on me. I try to cancel via SMS; it gave me no confirmation so I’m not sure whether it’s coming or not. I call the service line again, type in the order number, but it won’t accept it. It just tells me over and over again to type it in, even though I already have - multiple times. Also, product availability is inaccurate. If I select a product, add it to cart, and pay for it, I expect to get it. If I’m in a grocery store, put something in my cart and get in line at the cashier, I wouldn’t expect one of the grocery store employees to take an item out of my cart and give it to another customer. Really frustrating CX overall.

App Privacy

The developer, FreshDirect, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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