Google Play Movies & TV 12+

For a Google product, this app is astonishing awful. I’ve used more of it recently for tv shows I love that have left Netflix and other streaming platforms. Here are the problem areas: 1) you can purchase all seasons of a series (1-10) but the interface doesn’t acknowledge you bought all of them and doesn’t separate them out. So you have to search hundreds of episodes in a single line and the same seasons you purchased that are broken out by season ask you to purchase them again to view them in that menu. It’s absurd. 2) there is no “return to view” or “continue watching” orientation in the UI except the one episode you were in anchored at the top of the experience. Once you complete that episode, you have to go back to the menu and find where you were and play the next episode. 3) the experience claims to allow “binge watching” but most shows do not auto play the next episode even when the feature is turned on. After each episode you have to go find your place and play the next which makes it even harder when 1) and 2) above are so poor. Honestly guys, put your celebrated “design sprints” in action and get the right folks from product, ux and design in a room and fix this shitshow. And maybe look at how seasons are sold and appear in the UI vs. buying each individual episode. Not rocket science here

I’m boggled by the user interface here. Upset that Friends was leaving Netflix, I bought the entire series for only $50 through Google Play. Great deal! However, the player is crap. First of all, it’s not separated by season. If I want to watch something later in the series, I have to scroll through allllll the episodes before it. It’s also not super obvious where you left off. The episode titles also do not fit on the tiles, not even close. So basically the only info you get is “Season 4 episode 2...The One...” (“The One” is how all the episode titles start). If you leave it on binge watching mode, the next episode starts before the current one is over (seriously! How is this an issue in this day and age?). If you turn binge watch mode off, then once an episode ends, it goes back to the menu with all the episodes, but not scrolled to the episode you just watched or anywhere near there. There is a “Last Watched” indicator on the last watched episode but you have to be right on top of the episode tile to see it. Lastly, there is no option to go back 10-15 seconds like with most other streaming services. Everything about this UI is so so so bad.

Everything was peaches until by mistake I deleted the movie I’d purchased. I tried to download it again and the second movie I’ve purchased from this app but I can’t download it. The main reason I got this app and made purchases was because of my 2 year old who loves “Finding Dory” so I bought the movie from Google Play. It worked sure fine when I bought back in middle of December. I’d recently purchased “The Lion King” and my son loves it. I tried to download it to his iPad and by mistake I deleted his “Finding Dory” movie so I thought it wasn’t going to be a big deal if I just download it again but IT IS NOT WORKING!!!! I have done everything... and when I mean everything, I did everything. Obviously got in touch with “Support” and the guy tried to help me as much as he could but didn’t solve the problem. I am upset that I can’t download the movies to my son’s iPad, we have to sit in traffic for near two hrs and that was my only way to keep him entertained but not anymore. Please GOOGLE have an update soon and fix this issue. Sincerely, a desperate mom! 🙏🏻