Gopuff - Food & Drink Delivery

Name: Gopuff - Food & Drink Delivery
Rating: 4.8 (240620 reviews)
Author: Gopuff

Instant Food & Grocery

Only for iPhone

Free

241K Ratings
Ages

13+
In-App Controls
Category

Food & Drink
Developer

Gopuff
Language

EN
+ 1 More
Size

91.5
MB

iPhone

Get what you need, when you need it. Gopuff is the all-in-one delivery platform bringing you groceries, snacks, drinks, home essentials, and more in as fast as 15 minutes Thousands of items – delivered faster than you’d ever expect. Gopuff is your personal teleportation device, bringing you everything you need in as fast as 15 minutes. From groceries and alcohol to home care products and more, Gopuff has you covered. We cut out the middleman, so what you see on Gopuff is what you get. That means no substitutions, no markups, and no service fees. From early ‘til late, we’ll take care of your weekly groceries, daily meals, and even your midnight cravings. With many locations operating 24/7, you can order and get back to relaxing, no matter what time of day. Simply open the app, tap on what you want, and find it at your door in as fast as 15 minutes. Why so fast? Because of our strategically placed Micro Fulfillment Centers, we are able to complete your order within minutes of you placing it. The best part? New customers get 50% off their first order with code: WELCOME. Max discount $20. T&C apply. KEY FEATURES - Lightning fast delivery - Real-time tracking - Contactless delivery - Flexible payment options - Access to Insane Weekly Deals GROCERIES MADE EASY - Unbeatable pricing on 300+ fresh grocery items - Get high-quality meat and seafood delivered straight to your door - Add your EBT card and shop SNAP-eligible products at unbeatable prices YOUR FAVORITE ITEMS - Shop big-name brands and local favorites, without the markups - Prepare for your next party – Cheese and charcuterie, paper towels, cleaning supplies, and more delivered in no time - With over 500 micro-fulfillment centers, we’re able to deliver your favorite products in over 1000+ cities** - Seamlessly check out with your preferred payment method – credit card, debit card, Apple Pay, Venmo, or SNAP EBT JOIN THE FAM FOR EXTRA SAVINGS & FREE DELIVERY - Gopuff FAM members get even “lower than low” prices on everyday essentials like $2 organic eggs, milk, paper towels, and more. FAM members save an average of $25 per month ($300/year) - Discover Insane Weekly Deals of up to 60% off dropping every Monday, exclusively for members - Gopuff FAM members pay $0 delivery fees on every order, any time of day SHOP YOUR FAVORITE BRANDS - Lay’s, Reese’s, Tito’s and more. Find local and well-known names all across Gopuff to order what you want - Starbucks is now available 24/7 for select Philadelphia areas. Coffee lovers can now order their favorite lattes and specialty beverages on Gopuff - BevMo! customers can enjoy unparalleled liquor and wine selection delivered in as fast as 15 minutes by Gopuff in California, Arizona and Washington AWESOME CUSTOMER SERVICE - We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can always give our team a call - Get what you need, how you expect it. We got you covered FIND GOPUFF NEAR YOU Gopuff has hundreds of micro-fulfillment centers, plus BevMo! and Liquor Barn Stores. We also serve 1,000+ cities. Find us in Los Angeles, San Francisco, New York City, Philadelphia, Chicago, Austin, San Diego, Houston, Seattle, Miami, and many more across the United States!** Download Gopuff today, join the FAM, and get everything you need delivered to your doorstep – in as fast as 15 minutes. * Beer, wine, liquor, and fresh groceries available in select markets. Must be 21 to purchase alcohol. Please drink responsibly. ** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social @gopuff or visit gopuff.com for more.

Ratings & Reviews

4.8

out of 5

241K Ratings

Love ordering Gopuff + Beneficial ideas (DEVELOPERS PLEASE READ)
11/06/2024

Anonymous13s
My favorite thing about Gopuff is that it’s fast, convenient, aesthetic and easy to use/navigate UI. However first idea that will definitely benefit Gopuff is to add a feature that will enable customers to add products to your already placed order even after checkout for a specific amount of time. (eg. 3 min) As a person who has ADHD, I find myself to be pretty forgetful and happen to remember some products I forgot to purchase after having checked out therefore I believe that would help a lot of people out who are like me (not necessarily people with ADHD but more so people who tend to be forgetful which is a large portion of population ) instead of having to place a new order. I hope that this will be possible to add and I definitely believe that even this small feature will make people use Gopuff even more frequently. Also, PLEASE BRING THE POINTS SYSTEM BACK!! 😫 I know that I’m not the first person to ask for that after reading countless reviews therefore it’s of high demand! I had so many points gathered up, next thing I know, that system is unfortunately gone:( I used to use Gopuff as my main delivery app for home goods, toiletries, snacks, etc. with the point system since it gave us discounts and free products that uber, postmates, DoorDash and other delivery services weren’t able to provide so I personally think that Gopuff was superior to any of those delivery services.
Love ordering Gopuff + Beneficial ideas (DEVELOPERS PLEASE READ)
11/06/2024

Anonymous13s

My favorite thing about Gopuff is that it’s fast, convenient, aesthetic and easy to use/navigate UI. However first idea that will definitely benefit Gopuff is to add a feature that will enable customers to add products to your already placed order even after checkout for a specific amount of time. (eg. 3 min) As a person who has ADHD, I find myself to be pretty forgetful and happen to remember some products I forgot to purchase after having checked out therefore I believe that would help a lot of people out who are like me (not necessarily people with ADHD but more so people who tend to be forgetful which is a large portion of population ) instead of having to place a new order. I hope that this will be possible to add and I definitely believe that even this small feature will make people use Gopuff even more frequently. Also, PLEASE BRING THE POINTS SYSTEM BACK!! 😫 I know that I’m not the first person to ask for that after reading countless reviews therefore it’s of high demand! I had so many points gathered up, next thing I know, that system is unfortunately gone:( I used to use Gopuff as my main delivery app for home goods, toiletries, snacks, etc. with the point system since it gave us discounts and free products that uber, postmates, DoorDash and other delivery services weren’t able to provide so I personally think that Gopuff was superior to any of those delivery services.
Overpriced but reliable
Jun 15

RobertCaloca
I’ve been using Gopuff for about three years now, and it’s easily become my go-to delivery app especially for nicotine products. Their selection is one of the best out there, and they frequently run deals that make the membership totally worth it. While some items are priced a bit higher than your local grocery store, the constant promos more than make up for it.One thing I really appreciate is how often they stock trending snacks you see all over social media, they’re always available when other stores sell out. Beyond snacks, Gopuff has a surprisingly wide variety of products: from electronics to household essentials to last-minute party or gift items. It’s saved me more than once when I was short on time and still had to get ready.In terms of reliability, Gopuff has been the most consistent delivery app I’ve used. In three years, I’ve only had one issue and it was solved right away and exceeded expectations compared to apps like DoorDash or Uber Eats, where problems seem to happen every other week. If you’re looking for a dependable, all-purpose delivery service with great deals and hard-to-find items, Gopuff’s hard to beat.
Overpriced but reliable
Jun 15

RobertCaloca

I’ve been using Gopuff for about three years now, and it’s easily become my go-to delivery app especially for nicotine products. Their selection is one of the best out there, and they frequently run deals that make the membership totally worth it. While some items are priced a bit higher than your local grocery store, the constant promos more than make up for it.One thing I really appreciate is how often they stock trending snacks you see all over social media, they’re always available when other stores sell out. Beyond snacks, Gopuff has a surprisingly wide variety of products: from electronics to household essentials to last-minute party or gift items. It’s saved me more than once when I was short on time and still had to get ready.In terms of reliability, Gopuff has been the most consistent delivery app I’ve used. In three years, I’ve only had one issue and it was solved right away and exceeded expectations compared to apps like DoorDash or Uber Eats, where problems seem to happen every other week. If you’re looking for a dependable, all-purpose delivery service with great deals and hard-to-find items, Gopuff’s hard to beat.
I PAID $40 FOR NOTHING
06/08/2021

marcogalicia
Ordered a couple of drinks(alcoholic) and the typical process is you receive a confirmation text, then a courtesy call from the driver that they’re on the way, and sometimes another call when they arrive outside because they have to personally hand them to you AND scan your ID since they’re handing over alcohol to you. You’d think because you’ve ordered plenty times before its be the same process, but no. I ordered some beer and was told they’d deliver my order by a certain time. No biggie, I can wait. But as the time was approaching and they was no heads up on the drivers end, I chose to open the app and track their distance. They were on the way it said. Waited and waited, even 20 minutes past the time they gave, and the driver was still “on the way”. I had no number to reach the driver. I had to just accept the cancellation of my order I emailed Gopuff about the entire situation only to be surprised by their response. In a condensed version they said: we asked the driver and you couldn’t provide an ID so the order was cancelled. I even have screen shots of my call logs and texts. I tried going back onto the app to see if there was another method to get help, and they disabled my account. Doesn’t seem like they care about referrals. I’ll start telling all the people I referred to begin deleting Gopuff from their phone. If you can’t take care of your customers, you don’t deserve new ones. So in short I was charged for nothing
I PAID $40 FOR NOTHING
06/08/2021

marcogalicia

Ordered a couple of drinks(alcoholic) and the typical process is you receive a confirmation text, then a courtesy call from the driver that they’re on the way, and sometimes another call when they arrive outside because they have to personally hand them to you AND scan your ID since they’re handing over alcohol to you. You’d think because you’ve ordered plenty times before its be the same process, but no. I ordered some beer and was told they’d deliver my order by a certain time. No biggie, I can wait. But as the time was approaching and they was no heads up on the drivers end, I chose to open the app and track their distance. They were on the way it said. Waited and waited, even 20 minutes past the time they gave, and the driver was still “on the way”. I had no number to reach the driver. I had to just accept the cancellation of my order I emailed Gopuff about the entire situation only to be surprised by their response. In a condensed version they said: we asked the driver and you couldn’t provide an ID so the order was cancelled. I even have screen shots of my call logs and texts. I tried going back onto the app to see if there was another method to get help, and they disabled my account. Doesn’t seem like they care about referrals. I’ll start telling all the people I referred to begin deleting Gopuff from their phone. If you can’t take care of your customers, you don’t deserve new ones. So in short I was charged for nothing
Ton of glitches
04/05/2023

Aline.85
Ok so there’s been lots of glitches with this app! Like seriously! So when I first downloaded the app I placed my first order and everything was great. Then when I tried to place the second order it kept on showing there was an payment error. I contacted customer support apparently they can’t do anything about it. So I just wasted my Fam free trial and the other 2 $10 coupons. And customer support did not give me any compensation. There are also glitches on deals, such as a deal that’s $10 for 2 items but when you checkout it still shows the original price there is no discount. And the customer support still can’t do anything but tell me to wait. Lastly there’s couple of times when I placed my order and after I place my order it tells me a certain item is out. Like there’s no notification or message? I don’t even know how an item can be unavailable after I placed my order? And I didn’t realize until I got the order because there wasn’t any notification! Lastly this Fam subscription is really getting pricey it’s raised a lot. It’s $3.95 which is basically $4 for a delivery now if you don’t buy Fam. And Fam has increased to 7.99/month which is $8. The only reason I’m giving 2 star not a 1 start is because I like the rewards points function. You get free points everyday spinning the wheel and you can redeem items. And nothing went wrong with delivering.

Developer Response
Hey there. We're incredibly sorry you've experienced multiple issues and glitches with the app and understand this must be frustrating. This is not the experience we strive to provide, and we would like to investigate further. Could you please reach out to us at reviews@gopuff.com with the details and a link or screenshot to this review? - AN
Ton of glitches
04/05/2023

Aline.85

Ok so there’s been lots of glitches with this app! Like seriously! So when I first downloaded the app I placed my first order and everything was great. Then when I tried to place the second order it kept on showing there was an payment error. I contacted customer support apparently they can’t do anything about it. So I just wasted my Fam free trial and the other 2 $10 coupons. And customer support did not give me any compensation. There are also glitches on deals, such as a deal that’s $10 for 2 items but when you checkout it still shows the original price there is no discount. And the customer support still can’t do anything but tell me to wait. Lastly there’s couple of times when I placed my order and after I place my order it tells me a certain item is out. Like there’s no notification or message? I don’t even know how an item can be unavailable after I placed my order? And I didn’t realize until I got the order because there wasn’t any notification! Lastly this Fam subscription is really getting pricey it’s raised a lot. It’s $3.95 which is basically $4 for a delivery now if you don’t buy Fam. And Fam has increased to 7.99/month which is $8. The only reason I’m giving 2 star not a 1 start is because I like the rewards points function. You get free points everyday spinning the wheel and you can redeem items. And nothing went wrong with delivering.
Developer Response 04/07/2023
Hey there. We're incredibly sorry you've experienced multiple issues and glitches with the app and understand this must be frustrating. This is not the experience we strive to provide, and we would like to investigate further. Could you please reach out to us at reviews@gopuff.com with the details and a link or screenshot to this review? - AN

Updates are made regularly to the Gopuff app to ensure the experience on our platform is the most up-to-date and reliable for you. The latest version of our app includes: - Stability enhancements - Feature additions - Our new live activity lets you track your order on your lock screen with a real-time ETA countdown. - Forget something? Easily add items to your order right from your lock screen.

Version 11.3.0

2d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Ratings & Reviews

What’s New

Version 11.3.0

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

More by Gopuff

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